Battlefield 5 store says I don’t own it

I own battlefield 5 since 20th december payed £30 as it was on sale. As of today 29/20/2019 it wont allow me to play anything on it for example multiplayer it says i need to upgrade from trial and that the next trial event is in 33 days or something. I go on the xbox store and says i own bf 5 but on the standard edition which is what i bought says i need to pay £44.99. On the xbox website the standard edition still says i dont own it but also says you own bf 5 which is in this bundle so im really confused i can provide proof of purchase as its on my accounts like past purchase section but i dont know what to do.

as of right now im redownloading to see if itll fix so i cant provide ingame stuff about trial and upgrade

when it lets you play the game while its downloading it lets me play all campaign missions....

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Did you have Ea Access when you bought the game and now no longer have the subscription? (Not that that should invalidate the purchase but out of curiosity)
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Try uninstalling the trial version and reinstall the full game. I've had this happen to me as well.

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I didnt have ea access when i purchased 

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Have uninstalled still having issues but somehow just made my xbox download standard edition instead of just BATTLEFIELD V not “bundled” with standard edition had to click manage and download it that way.

hopefully will work now 

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If that doesn't work you might try contacting official support at support.xbox.com/contact-us and they may be able to help you further.
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It also says i dont own standard edition i dont know what to do 

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says i own it but also dont

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Same for me. Wont let me play since the update but I own the game for months now. Wants me to purchase the game again.

I think this is EAs fault for introducing the new trial!

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Same to me, I have the Standard Edition with deluxe upgrade, bought it a year ago. If I click in the store on managing the trial version it it only shows bfv, if I manage my bfv it shows also the deluxe upgrade, it like it installs 2 versions and just start the damn trial. 

I try to reinstall 2nd time, but seems to make the same. 

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Dont know what ea and or microsoft has done.

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Last updated June 17, 2020 Views 355 Applies to: