Battlefield 5 store says I don’t own it

I own battlefield 5 since 20th december payed £30 as it was on sale. As of today 29/20/2019 it wont allow me to play anything on it for example multiplayer it says i need to upgrade from trial and that the next trial event is in 33 days or something. I go on the xbox store and says i own bf 5 but on the standard edition which is what i bought says i need to pay £44.99. On the xbox website the standard edition still says i dont own it but also says you own bf 5 which is in this bundle so im really confused i can provide proof of purchase as its on my accounts like past purchase section but i dont know what to do.

as of right now im redownloading to see if itll fix so i cant provide ingame stuff about trial and upgrade

when it lets you play the game while its downloading it lets me play all campaign missions....

ill provide some images below...

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Hopefully microsoft will fix it 

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Last updated June 17, 2020 Views 384 Applies to: