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Astro A40 TR Headset not being detected on my account

So I have been repeatedly trying to figure out how to get the microphone on my Mixamp to work but my xbox account wont recognize any of my headsets for some reason. I have hard reset my xbox and done many other options and searched for answers online but nothing has worked. I go to select an account of my headset but I press on my account and it just doesn't select it for some reason. This is only a problem when it is plugged into the actual Mixamp, but when plugged into my controller it works perfectly fine. I also have the new Tr series headset and mixamp so I just don't know.

Hi TannerFriess,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to use your microphone to Mixamp and headset into Xbox gaming. Let us check on this together so you will get back to gaming.

 

To better isolate your issue, we would like to ask few questions:

  1. May we know what device (Xbox Series X/S or PC or mobile) you are using?

  2. Did you notice any error message and code? Please post a screenshot and conceal any personal information.

  3. Is your device up-to-date?

  4. When did this issue happen?

  5. What troubleshooting you have done so far?

We look forward to your response.  Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

 

Sincerely,

Kathy A.

Xbox Forum Moderator

Microsoft Community

A friendly reminder to always secure your Microsoft account by adding secondary email, mobile #, use authenticator app & generate recovery code - https://account.live.com/proofs/manage/additional

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Hi TannerFriess,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.

 

 

Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.

 

Kind regards,

Kathy A.

A friendly reminder to always secure your Microsoft account by adding secondary email, mobile #, use authenticator app & generate recovery code - https://account.live.com/proofs/manage/additional

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Hi TannerFriess,

We have not heard anything from you since from our last follow up message. If you have other concerns please do not hesitate to create a new thread and we would be more than happy to assist you with it. Have a great day ahead of you.

 

Kind regards,

Kathy A.

A friendly reminder to always secure your Microsoft account by adding secondary email, mobile #, use authenticator app & generate recovery code - https://account.live.com/proofs/manage/additional

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I’m having the same issue and could use help fixing the problem. I have the A40 with mix amp. It is all plugged in correctly and verified it more than once. I have the Xbox X series. I have also confirmed I have the most recent firmware upgrade on the A40s. I am unable to get the Xbox to assign the A40s to my profile. It shows the headset and says they are connected but nothing happens when I go to assign the headset and without doing that, they do not work. If I unplug the headset from the mix amp and plug into my Xbox controller, they work but still unable to assign them to my profile.

Any suggestions? Thank you

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Question Info

Last updated September 5, 2024 Views 963 Applies to: