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Account verification

I am being asked to verify my email through an email that doesn’t exist anymore. I am not receiving any emails at all to my account, important ones from solicitors!!! Not receiving purchased receipts either! Need this sorting as I’m not getting fang important emails at all

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Hey there, Nichola Bee

If you don't have any access to the recovery information on the account then you will need to submit an account recovery form using this form here: Account recovery form

Please include as much information as possible when completing the form. This will allow the team to review the information and verify you are the account owner. You can find out more information about submitting this form here: Help with the Microsoft account recovery form - Microsoft Support

Hope this helps,

Nathan

Volunteer Moderator | Windows & Xbox Insider

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Question Info

Last updated March 30, 2025 Views 5 Applies to: