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Егор Аристов

0x80a40401 невозможно войти в аккаунт

04 мая 2023 года я столкнулся с проблемой входа в аккаунт на моем Xbox Series X.

Вход в аккаунт стал недоступен. До этого все работало без каких-либо проблем.

Использовать сторонние DNS небезопасно и может привести к утечке информации, поэтому использовать рекомендации из интернета я не стало. Использование VPN в данном случае также не вариант, так как скорость такого соединения падает в несколько раз.

С такой проблемой столкнулись тысячи пользователь консоли. Просьба ознакомиться с информацией на форумах и помочь решить проблему.

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Jonny306

Independent Advisor

Мы используем службу перевода для оказания содействия нашим пользователям. Просим прощения за грамматические ошибки.

Привет!
Меня зовут Джонни, и я буду помогать вам сегодня!

Во-первых, большое спасибо за то, что обратились к нам по поводу вашей проблемы.

Мне очень жаль, что вы столкнулись с этой проблемой.

Можете ли вы попробовать очистить системный кеш, выполнив цикл питания, выполнив следующие действия?

Для этого:

Отключите сетевой маршрутизатор на 3 минуты.

Для Xbox One:

- Перейдите на главный экран.
- Нажмите кнопку «Меню» на геймпаде.
- Выберите Настройки.
- Перейдите в спящий режим и запуск
- Выберите Завершение работы.

Для серии X|S:

- Откройте Настройки на Xbox.
- Перейдите на вкладку Общие.
- Нажмите «Электропитание».
- В разделе «Параметры» выберите опцию «Завершить сейчас».
- Нажмите кнопку «Выключить».

После этого включите консоль и посмотрите, сохраняется ли проблема.

If I can't do it, it cant be done.

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Егор Аристов

Джонни,

К сожалению, проблема сохранилась. Сделал все как вы и описали.

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Jonny306

Independent Advisor

Можете ли вы войти в учетную запись на любом другом устройстве?

If I can't do it, it cant be done.

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Егор Аристов

Да, сейчас общаюсь с вами с помощью нее.

Я не могу войти в свою учетную запись только на Xbox series X

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Jonny306

Independent Advisor

Вы вообще получаете какие-либо ошибки?

If I can't do it, it cant be done.

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Егор Аристов

Да, ошибка 0x80a40401. Дело в том, что до этого все работало. Я пользуюсь консолью уже пол года.

Неужели Microsoft теперь запрещает использовать приобретенные Xbox на территории России?

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Jonny306

Independent Advisor

О, нет!

К сожалению, Xbox удалила службу в вашем регионе :(

Смотрите ниже.

https://support.xbox.com/en-CA/help/errors/erro...

За счет этого ничего не поделаешь.

Мне очень жаль.

If I can't do it, it cant be done.

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Александр Безроднов

In reply to deleted message

Это фиаско, если я правильно понимаю, что никакой это не сбой, нормально работать не будет, только поменял one x на xsx, ну что тут скажешь, видно отношение к людям, огромное спасибо, придется продать пока ещё есть возможность

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Темнояра Ведмедь

You don't regret anything, you screwed up. Just explain to us why everything is working fine on the computer? money doesn't smell, but you need to yap that you're cool?

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AleksBloodman

Подождите-ка. Проблема и в других регионах есть, США там более 40% столкнулись с проблемой, в других - 3-5%. Вы тоже хотите сказать что в этих регионах удалили службу xbox?

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Question Info

Last updated April 30, 2024 Views 6,893 Applies to:

Gaming and Xbox
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Hardware and network
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Xbox Series X|S and Xbox One

0x80a40401 невозможно войти в аккаунт

Replies (18) 

Question Info

Replies (18)