Last Update - Mayhem!

Not sure what really happened with the last update, but it seems to have given my console either a bug or a bad temper!  My Kinect is turning itself on and off right in front of my eyes (its always done it a bit, but literally, i was just watching the kinect orb go on and off 3 or 4 times., the network connection is dreadful (i'm wired) and my console is generally quite unstable.  I was trying to report this via the insider app, however my console wont stay connected long enough for me to finish typing the report up.  I just got a red circle with a line through it saying 'there was a problem with the network' in some strange writing, and last night my console disconnected and reconnected several times in quick succession, almost like it was stuttering.  I decided to try hard resetting my console, and when i turned my console on, it decided to turn itself back off, and then on again.  I'll be in the middle of a game and it will either sign me out (have changed sign in options to all access because of kinect) or it will lose connection to the network, however the PC i am on, is perfectly fine.  I was trying to change my sign in options for kinect yesterday, and it kept saying 'there was a problem'.   I know that this is what I signed up for, but the console is becomine unplayable. Help lol


Discussion Info

Last updated December 20, 2016 Views 27 Applies to:

I should add that i'm running on OS Version 10.0.14393.2152 (rs1_xbox_rel_1610.161208-1218) fre and I am using a Day One Console

Hey TechnicalMarvel,

Have you tried any troubleshooting to resolve the behavior, such as restarting or shutting down the console completely and rebooting?  Regarding the Kinect issue, the fact that it has been turning off randomly is indicative of a hardware failure, especially the steps listed here.  If those do not resolve the issue the sensor will need to be repaired.  As for the networking issues, I'd also make sure you take a look at the troubleshooting here to try and resolve that.

If all of the above fails, you could try to restore the console to factory defaults, and you have the option to keep your games/apps installed.  This can be done by going to the Settings tab in the Guide, then selecting All Settings>System>Console info & updates>Reset console.

Thanks for the feedback.