Xbox BlackScreen after Green Start screen

Friend of mine got this prob. Xbox wont start ,stops on black screen. We tried the reboot menu, nothing only 2 beeps. support here in germany wanted to send a link for a rescue file , but the console is in preview, latest build, the support says the dont know the build nummber. can we get a link here?

 

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Last updated November 28, 2016 Views 12 Applies to:

Hey there Papa Demand xx, there is no active build in preview and there hasn't been one since the 11th so support doesn't need to know any special build numbers (not that there is ever a file for preview).  The file that standard support has should work just fine for your console and if that doesn't work you want to try the factory default option in the Boot Troubleshooter as if the file doesn't work it's the only other thing that will.  


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