Blu-ray App Issues

Ok so I’ve been having on and off issues with the Blu-ray app on my One X. The first time I noticed this issue is on the Inception UHD Bluray. About an hour and fifteen minutes in the movie starts to stutter, have random colors fill in certain parts of the movie, distortion, and audio cracks and chirps. So to troubleshoot the app I uninstalled the app, did a full shutdown then reinstalled the app. Problem solved. Fast forward to today and I have the same issue on the Planet Earth 2 UHD Blu-ray on disc one about 18 minutes into the 2nd episode. Do the usual troubleshooting steps and the problem is solved. Is anyone else having this problem and is this a known issue? 


Question Info

Last updated January 21, 2018 Views 7 Applies to: