Problems with Xbox One S detect new LG 55UH850V 4K 3D TV as supporting 3D, and 3D BluRay playback

Hi,

I bought a new LG 55UH850V 4K HDR 3D TV yesterday, and it seems the Xbox One S is having some 3D display troubles, as well as problems playing back 3D Blu Ray discs.


In the Advanced Video Settings page, I have my Xbox One S set to support 4K, and HDR (along with 50Hz, and 24fps). The 4KTV capabilities are shown by my console to be fully supported in terms of 4K, HDR, and various frame rates and resolutions etc.


My old set was a 3d Full HD 1080p Panasonic plasma TV, and the "Allow 3D" check box was checked in the Advanced Video Settings page, 3D capability was detected by the console, and I was able to play back 3D Blu Ray discs with no issue.


However with my new 4K 3D TV, with the Xbox One S set to 4K output, checking the "Allow 3D" checkbox reports that my TV does not support 3D? It does, and it supports 3DBD frame packed format too, as well as side by side, and top over bottom formats!

My old Panasonic 3D BluRay player (that I happen to still have handy), plays back 3D Bluray discs no problem on the new TV. Starting playback of a 3D Bluray results in my new showing it has detected a 3D signal, and switches automatically to 3D mode.

On the Xbox One S, it think my TV doesn't support 3D, so 3D BluRay playback does not work.

There's more to this though, as if I change my Xbox One S so that it outputs 1080p, instead of 4K (by disallowing 4K in the Advanced Video Settings), and if I then check the "Allow 3D" checkbox, the Xbox One S reports that my TV is capable of supporting 3D (it also temporarily switches my TV to 3D during it's check)?

Eh? So when the Xbox One S is outputting 4K it can't detect 3D support on my TV, yet when my Xbox One S is set to output 1080p video, it can detect 3D support?

However, it's still not that simple, and I still can't play 3D BluRay discs on my new LG TV.

So if I have my Xbox One S set to 1080p output, check the "Allow 3D" checkbox in the "Advanced Video Settings" page, inserting a 3D BluRay disc loads the BluRay Player app, but still doesn't play the disc in 3D. Nor does the BluRay Player app switch my TV to 3D mode (though I have seen it switch the TV to 3D on the odd occasion). Regardless the discs do not play in 3D!!


Something isn't right here, as my Pansonic 3D BluRay Player works just fine with my new LG TV.

Maybe add an option to override the 3D check, and just let the user tell the Xbox One that a 3D TV is attached? Though not sure that will fix the issue of 3D discs not playing back in 3D.

I've logged two reports from my console, the first yesterday to detail 3D capability not being detected on my 4K TV, and then another report today to record details about how switching the console to 1080p made it detect my 3D TV correctly etc.

P.S. There is an AVS forum where another user is reporting the exact same problem. It's from that forum I saw the tip about changing the output resolution of the Xbox One S to 1080p in order for it to detect the 3D TV properly. He was also using an LG TV is that's any help.

Regards,

Glenn

 

Question Info


Last updated February 10, 2017 Views 55 Applies to:

Hey Micro666,

Thank you for posting, and providing feedback from your console via "Report a Problem"! I found it, and it's over to the team for investigation. If you continue to experience this issue, please utilize the feedback app again to provide us additional data logs for investigation.

 

Thank you for your patience and continued participation in the preview program.

 

- Disco

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Hey Micro666,

Thank you for posting, and providing feedback from your console via "Report a Problem"! I found it, and it's over to the team for investigation. If you continue to experience this issue, please utilize the feedback app again to provide us additional data logs for investigation.

 

Thank you for your patience and continued participation in the preview program.

 

- Disco


Hi,

I got the latest 9th Feb build last night, and thought I'd check this again, but it's still an issue :-( With my XB1S set to output 4K, it's reporting my TV as not supporting 3D. Switching the XB1S to output 1080p, via the Advanced Video Settings menu, the console then reports my TV as supporting 3D.

Just to clarify here, as in other threads people have got confused as to my issue. I'm not asking for 4K 3D playback, as that isn't a supported 3D video format. It's just that the console is set to 4K output res for all it's menus etc, and upscales games to 4K etc, but the console says my TV doesn't support 3D. Switch the console to 1080p, so that all console menus are 1080p etc, and the console then reports my TV as supporting 3D.

The EDID information from my monitor is attached in this thread in a post, and the EDID information doesn't changed between the TV driven in 4K or 1080p mode

Definitely a console issue...

Hopefully it can be fixed soon. I can't be the only one :-(


Regards,


Micro666

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Hey Micro666,

Thank you for posting, and providing feedback from your console via "Report a Problem"! I found it, and it's over to the team for investigation. If you continue to experience this issue, please utilize the feedback app again to provide us additional data logs for investigation.

 

Thank you for your patience and continued participation in the preview program.

 

- Disco


Hi DiscoMinion,

I have some additional information regarding the above issue, after performing some experiments this evening. I recreated the issue I described in my original post (and in the console feedback), where the Xbox One S reports that my TV does not support 3D, but only when the Xbox One S is in 4K 2160p output mode. Switch to 1080p output, reports that my TV supports 3D.

I disconnected my console from my new LG 4K 3D TV, and instead connected it to my old Panasonic HD 3D TV (was my main TV 3 days ago). Whilst the Xbox One S detected that my Panasonic TV supported 3D, I have found that the Blu Ray Player app still cannot play back 3D discs. I tried many discs that worked before, but to no avail. The player app switches my TV to 3D mode, for every disc in insert, however all of them play back in 2D instead of 3D.


I think there are two issues going on here;
1) The Blu Ray Player app, either because of an app update, or because of the 1703 preview, no longer plays back 3D Blu Ray discs in 3D, even though the TV itself has been auto switched by the console to 3D mode.

2) Xbox One S cannot detect 3D TV capability when in 2160p output mode, but can when in 1080p output mode.

If it helps the Xbox engineers diagnose the issue, I have provided the EDID information from my new LG TV (which I captured with a connected laptop):


Monitor Asset Manager Report, generated 02/02/2017
Copyright (c) 1995-2016, EnTech Taiwan.
---------------------------

Monitor #1 [Real-time 0x0041]
  Model name............... LG TV
  Manufacturer............. LGE
  Plug and Play ID......... GSM0001
  Serial number............ n/a
  Manufacture date......... 2016, ISO week 1
  Filter driver............ None
  -------------------------
  EDID revision............ 1.3
  Input signal type........ Digital
  Color bit depth.......... Undefined
  Display type............. RGB color
  Screen size.............. 1600 x 900 mm (72.3 in)
  Power management......... Not supported
  Extension blocs.......... 1 (CEA-EXT)
  -------------------------
  DDC/CI................... Not supported

Color characteristics
  Default color space...... Non-sRGB
  Display gamma............ 2.20
  Red chromaticity......... Rx 0.640 - Ry 0.330
  Green chromaticity....... Gx 0.300 - Gy 0.600
  Blue chromaticity........ Bx 0.150 - By 0.060
  White point (default).... Wx 0.313 - Wy 0.329
  Additional descriptors... None

Timing characteristics
  Horizontal scan range.... 30-136kHz
  Vertical scan range...... 58-62Hz
  Video bandwidth.......... 600MHz
  CVT standard............. Not supported
  GTF standard............. Not supported
  Additional descriptors... None
  Preferred timing......... Yes
  Native/preferred timing.. 3840x2160p at 60Hz (16:9)
    Modeline............... "3840x2160" 594.000 3840 4016 4104 4400 2160 2168 2178 2250 +hsync +vsync
  Detailed timing #1....... 1920x1080p at 60Hz (16:9)
    Modeline............... "1920x1080" 148.500 1920 2008 2052 2200 1080 1084 1089 1125 +hsync +vsync

Standard timings supported
     720 x  400p at  70Hz - IBM VGA
     640 x  480p at  60Hz - IBM VGA
     800 x  600p at  60Hz - VESA
    1024 x  768p at  60Hz - VESA
     640 x  480p at  60Hz - VESA STD
     800 x  600p at  60Hz - VESA STD
    1024 x  768p at  60Hz - VESA STD
    1152 x  864p at  60Hz - VESA STD
    1280 x 1024p at  60Hz - VESA STD

EIA/CEA-861 Information
  Revision number.......... 3
  IT underscan............. Supported
  Basic audio.............. Supported
  YCbCr 4:4:4.............. Supported
  YCbCr 4:2:2.............. Supported
  Native formats........... 1
  Detailed timing #1....... 1920x1080i at 60Hz (16:9)
    Modeline............... "1920x1080" 74.250 1920 2008 2052 2200 1080 1084 1094 1124 interlace +hsync +vsync
  Detailed timing #2....... 1360x768p at 60Hz (16:9)
    Modeline............... "1360x768" 85.500 1360 1424 1536 1792 768 771 777 795 +hsync +vsync

CE video identifiers (VICs) - timing/formats supported
    "1360x768" 85.500 1360 1424 1536 1792 768 771 777 795 +hsync +vsync
    1920 x 1080p at  60Hz - HDTV (16:9, 1:1)
    1920 x 1080p at  50Hz - HDTV (16:9, 1:1)
    1280 x  720p at  60Hz - HDTV (16:9, 1:1)
    1280 x  720p at  50Hz - HDTV (16:9, 1:1)
    1920 x 1080i at  60Hz - HDTV (16:9, 1:1)
    1920 x 1080i at  50Hz - HDTV (16:9, 1:1)
     720 x  480p at  60Hz - EDTV (16:9, 32:27)
     720 x  480p at  60Hz - EDTV (4:3, 8:9)
     720 x  576p at  50Hz - EDTV (16:9, 64:45)
    1920 x 1080p at  24Hz - HDTV (16:9, 1:1)
    1920 x 1080p at  25Hz - HDTV (16:9, 1:1)
    1920 x 1080p at  30Hz - HDTV (16:9, 1:1)
     720 x  576i at  50Hz - Doublescan (4:3, 16:15)
     640 x  480p at  60Hz - Default (4:3, 1:1)
     640 x  480p at  60Hz - Default (4:3, 1:1)
     640 x  480p at  60Hz - Default (4:3, 1:1)
     640 x  480p at  60Hz - Default (4:3, 1:1)
     640 x  480p at  60Hz - Default (4:3, 1:1)
     640 x  480p at  60Hz - Default (4:3, 1:1)
    NB: NTSC refresh rate = (Hz*1000)/1001

CE audio data (formats supported)
  DTS     6-channel, 1536k max. bit rate at 44/48 kHz
  AC-3    6-channel,  640k max. bit rate at 32/44/48 kHz
  LPCM    2-channel, 16/20/24 bit depths at 32/44/48/96/192 kHz

CE vendor specific data (VSDB)
  IEEE registration number. 0x000C03
  CEC physical address..... 3.0.0.0
  Supports AI (ACP, ISRC).. Yes
  Supports 48bpp........... No
  Supports 36bpp........... Yes
  Supports 30bpp........... Yes
  Supports YCbCr 4:4:4..... Yes
  Supports dual-link DVI... No
  Maximum TMDS clock....... 300MHz
  Audio/video latency (p).. n/a
  Audio/video latency (i).. n/a
  HDMI video capabilities.. Yes
  EDID screen size......... No additional info
  3D structures supported.. Top-and-bottom, Side-by-side w. horizontal sub-sampling
  3D formats supported..... Mandatory formats plus some primary VICs
    1280 x  720p at  60Hz - HDTV (16:9, 1:1)
    1280 x  720p at  50Hz - HDTV (16:9, 1:1)
    1920 x 1080i at  60Hz - HDTV (16:9, 1:1)
    1920 x 1080i at  50Hz - HDTV (16:9, 1:1)
     720 x  480p at  60Hz - EDTV (16:9, 32:27)
     720 x  480p at  60Hz - EDTV (4:3, 8:9)
     720 x  576p at  50Hz - EDTV (16:9, 64:45)
    1920 x 1080p at  24Hz - HDTV (16:9, 1:1)
    1920 x 1080p at  25Hz - HDTV (16:9, 1:1)
    1920 x 1080p at  30Hz - HDTV (16:9, 1:1)
     720 x  576i at  50Hz - Doublescan (4:3, 16:15)
     640 x  480p at  60Hz - Default (4:3, 1:1)
    NB: NTSC refresh rate = (Hz*1000)/1001
  Data payload............. 030C003000B83C20C08A0102030401407FF8181028101626

CE video capability data
  CE scan behavior......... Supports overscan and underscan
  IT scan behavior......... Supports overscan and underscan
  PT scan behavior......... Not supported
  RGB quantization range... Selectable (via AVI YQ)
  YCC quantization range... Selectable (via AVI YQ)

Reserved video related data
  Data payload............. 060501

Reserved video related data
  Data payload............. 0E60656166

CE vendor-specific video data
  Data payload............. 0146D000240F8B00A8534B9D270B

Report information
  Date generated........... 02/02/2017
  Software revision........ 2.90.0.1020
  Data source.............. Real-time 0x0041
  Operating system......... 10.0.15019.2

Raw data
  00,FF,FF,FF,FF,FF,FF,00,1E,6D,01,00,01,01,01,01,01,1A,01,03,80,A0,5A,78,0A,EE,91,A3,54,4C,99,26,
  0F,50,54,A1,08,00,31,40,45,40,61,40,71,40,81,80,01,01,01,01,01,01,08,E8,00,30,F2,70,5A,80,B0,58,
  8A,00,40,84,63,00,00,1E,02,3A,80,18,71,38,2D,40,58,2C,45,00,40,84,63,00,00,1E,00,00,00,FD,00,3A,
  3E,1E,88,3C,00,0A,20,20,20,20,20,20,00,00,00,FC,00,4C,47,20,54,56,0A,20,20,20,20,20,20,20,01,9F,
  02,03,58,F1,54,5D,10,1F,04,13,05,14,03,02,12,20,21,22,15,01,5E,5F,62,63,64,29,3D,06,C0,15,07,50,
  09,57,07,78,03,0C,00,30,00,B8,3C,20,C0,8A,01,02,03,04,01,40,7F,F8,18,10,28,10,16,26,E2,00,CF,E3,
  06,05,01,E5,0E,60,65,61,66,EE,01,46,D0,00,24,0F,8B,00,A8,53,4B,9D,27,0B,01,1D,80,18,71,1C,16,20,
  58,2C,25,00,40,84,63,00,00,9E,66,21,50,B0,51,00,1B,30,40,70,36,00,40,84,63,00,00,1E,00,00,00,8E

---------------------------

Hardware data
  BUS_SLOT = PCI00000.PCI00004.PCI00008.PCI0000C.PCI00010.PCI00014.PCI00018.PCI0001C
  00000000 = 0A048086.20900006.06000009.00000000.00000000.00000000.00000000.00000000
  00000010 = 0A168086.00900407.03000009.00000000.B5000004.00000000.C000000C.00000000
  00000018 = 0A0C8086.00100006.04030009.00000010.B5610004.00000000.00000000.00000000
  000000A0 = 9C318086.02900406.0C033004.00000000.B5600004.00000000.00000000.00000000
  000000B0 = 9C3A8086.00100406.07800004.00800000.B5618004.00000000.00000000.00000000
  000000D8 = 9C208086.00100006.04030004.00000010.B5614004.00000000.00000000.00000000
  000000E0 = 9C108086.00100404.060400E4.00810010.00000000.00000000.00010100.200000F0
  000000E8 = 9C268086.02900006.0C032004.00000000.B561C000.00000000.00000000.00000000
  000000F8 = 9C438086.02100007.06010004.00800000.00000000.00000000.00000000.00000000
  000000FA = 9C038086.02B00407.01060104.00000000.00006089.00006095.00006081.00006091
  000000FB = 9C228086.02800003.0C050004.00000000.B5619004.00000000.00000000.00000000
  00000200 = 08B18086.00100406.02800073.00000010.B5500004.00000000.00000000.00000000
  00000300 = 816810EC.00100007.02000010.00000010.00005001.00000000.B5404004.00000000
  00000500 = 522710EC.00100400.FF000001.00000010.B3000000.00000000.00000000.00000000
  --------
  01040000 = 00FFFFFF.FFFFFF00.1E6D0100.01010101.011A0103.80A05A78.0AEE91A3.544C9926
  00000020 = 0F5054A1.08003140.45406140.71408180.01010101.010108E8.0030F270.5A80B058
  00000040 = 8A004084.6300001E.023A8018.71382D40.582C4500.40846300.001E0000.00FD003A
  00000060 = 3E1E883C.000A2020.20202020.000000FC.004C4720.54560A20.20202020.2020019F
  01040100 = 020358F1.545D101F.04130514.03021220.21221501.5E5F6263.64293D06.C0150750
  00000020 = 09570778.030C0030.00B83C20.C08A0102.03040140.7FF81810.28101626.E200CFE3
  00000040 = 060501E5.0E606561.66EE0146.D000240F.8B00A853.4B9D270B.011D8018.711C1620
  00000060 = 582C2500.40846300.009E6621.50B05100.1B304070.36004084.6300001E.0000008E




I've noticed that the EDID info above, for my LG TV, doesn't list FramePacked as a supported format, however it does support this format, as my old Panasonic 3D BluRay player is outputting in this format (set in the menu), and the TV is fine with it. That alone though doesn't explain the 3D capability detection issue, as this EDID is returned whatever mode the TV is in i.e. 4K or 1080p. So in either case the Xbox One S will receive the same EDID information when querying the TV capabilities, and should really pick up 3D regardless of Xbox or TV resolutions.


I do also have the EDID info from my old Panasonic 3D TV, but not sure it will help, as the console always detects it's 3D capable, just the BluRay player app won't play 3D.


Regards,


Glenn

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Hey Micro,


I posted in your other thread but wanted to let you know we will pass along your feedback and if we have any updates we'll let you know.


Thanks!


-Kronos

-Kronos

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Just to add, there are other users having the same issue with their Xbox One S not correctly detecting their LG 3D TV  http://www.avsforum.com/forum/40-oled-technology-flat-panels-general/2461106-lg-oled-55-65e6-info-issues-settings-42.html#post50413033

I still have my old Panasonic 3D TV (not 4K), and will perform some additional test on it tonight.

Tonight I will set my Xbox One S to 1080p output, and turn off 4K and HDR support. After rebooting both the TV, and Xbox One S I will then enable 3D support on the Xbox One S, and attempt to play Avatar 3D BluRay. Even though the Xbox One S detects my TV as 3D, when the Xbox One S itself is in 1080p mode, the Blu Ray Player app will not play Avatar in 3D. I also tried Alice: Through the Looking Glass, and that also did not play in 3D.

I will connect the Xbox One S to my old Panasonic 3D TV, disable and re-enable 3D support on the Xbox One S (even though I don't need to do this step), and will attempt to play the same 3D discs.

I guess the results of this test will show whether the fault lies with the Xbox One S itself, or is likely to be an issue with the LG TV model. My Panasonic 3D Player works fine with the LG. Of course it could be the fault of both TV and console. Maybe the LG TV sends the wrong EDID information when it is receiving a 4K signal from the Xbox One S, but sends the correct EDID information when receiving a 1080p signal.

Though that doesn't explain why I still can't play 3D discs when the console has detected the TV as 3D in 1080p mode. Very occasionally the Blu Ray Player app has caused the LG TV to change to 3D mode, but even then the playback is not 3D!

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