No Picture after latest update within past 48-72 hrs

I am in the insider program. I had an update pop up for me about 48 hrs ago and I went to install it, all went find and it restarted, at this point I noticed my Xbox was on but no picture.

I left for a few hours and the screen continued to not have picture, I began troubleshooting.

-Console is plugged into the wall and was on energy saving prior to incident

-Reset modem/router (I use an ethernet cable for connection)

-Unplugged power supply from console, then from wall, then disconnected it from the power brick, waited for orange light to naturally shut off.

-Reconnected power supply in the same fashion.

-Left console off while running to the forums to download the Reset file for Xbox One on one 4 GB flash drive and the OSU2 on another 4GB jump drive, both extracted properly and the system update folder placed onto the NTFS formatted drives.

-Went back to the console armed, plugged reset USB in first, pressed sync and eject with a continuous hold and turned on console, the console turned on, no second tone, no failed tone either, it continued to be screenless

-Tried OSU2 USB same results

-Reset the power supply again, tried the button combo for the update with any flash drives inside the console which usually produces the troubleshooter, console came on, no picture

-Decided to troubleshoot the picture, held the eject and power button, console came on, no second tone, still no picture

I've done all these steps so many times over the last few days, I am certain now my console will not come back on with picture, my warranty expired last year and I have never had any issues

I need some assistance getting my console back on, thank you so much!

 

Question Info


Last updated April 20, 2017 Views 21 Applies to:

Hi there! I have used a different HDMI, one that came with my cable, I have also tried the troubleshooting I mentioned above on a different TV. Yes I am getting, "No signal detected," but the Xbox is on each time. Also my controller can turn on the Xbox but once on it continues looking for a sync until it shuts off while the Xbox remains on without picture.

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Hi Shhh its Dreams,

Assuming that your TV screen works correctly, have you attempted using an alternate HDMI cable to connect your console to your television? Are you receiving the same blank output? Also, do you have a visual on the Xbox logo splash screen during power-up or does the TV screen remain blank? Do you receive a "No signal detected" message from your television, or nothing at all? If at all possible, have you attempted connecting your console to a different TV to verify the video issue?

Thank you for participating in the Xbox Insider Program!

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Hi there! I have used a different HDMI, one that came with my cable, I have also tried the troubleshooting I mentioned above on a different TV. Yes I am getting, "No signal detected," but the Xbox is on each time. Also my controller can turn on the Xbox but once on it continues looking for a sync until it shuts off while the Xbox remains on without picture.

Hey Shhh its Dreams,


Just making sure, you went through all the steps here to try and resolve the behavior right?  If that's the case, and you've already tried a different TV and HDMI cable as well as HDMI port your console has experienced a hardware failure and will need to be repaired.  You can discuss you repair options with Xbox Support.


Thanks for the feedback.


-Kronos

-Kronos

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