I would like to raise a topic regarding an issue that is happening with me.
Xbox One X Project Scorpio is turning off by itself after gameplay of (around) 1 hour.
When I go through apps, configurations and switch betweenm game and apps, my Xbox One X is freezing and "shaking" the windows that should pop up. Together, there is a sound that it makes like dying and After try to press and Hold Xbox Button, my Xbox One X turn off by itself.
It happened 3 times already and I started to be concerned because it's very embarrassing have the "best console" on market with this problem.
I also have my Xbox One S and this never happened before.
I would like to ask if is just me with this problem, or if you guys, that plays a lot of hours, is also having this problem.
Other points noted:
- Too hot, and I have it on my table, with no equipments on sides or above.
- Strong fan noise before turn off by itself.
Could someone of OFFICIAL SUPPORT help me?
obs: Xbox One X is engaged on Alpha Insider Program, I'm not sure if it is related with this, i hope not.