50.000 of my gamescore was decreased after the last preview update.

Good afternoon, I'm having an issue where my gamescore, wich by the way was over 180K, suddenly, after the last update for the preview accounts, suddenly it dissapear 50K from my profile. 

A whole bunch of games that I've made 100% of achievements, it does not show anymore. But when you click on the list of achievements, it show that I have conquered the achievements and the date that I did the achievement. 

I'm really fed up because I love to play to gain more and more achievements, I love to compare with my friends. And from the list of my friends, I was the number 1º. 

I called the support here in Brazil, but no one coud help. They asked to do a offline update but it didn't work. 

What shoud I do about it?

My gamertag is KarlosKaval
This is a link of my account stats on the site from TrueAchievements. Take a close look on this and you will see that September 16th of 2017 I reached the 180K mark. 

https://www.trueachievements.com/gamer/KarlosKaval/stats

Please help me with this issue. I'm really frustated with this situation. 
Sincerely yours,
Carlos Alexandre Cavalcanti (KarlosKaval)

 

Question Info


Last updated November 18, 2017 Views 3 Applies to:

It's a bug, but your achievements haven't actually gotten erased. You're showing well over 180k from here.

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