The Martian Extended Edition UHD Blu ray Dolby Atmos Sound Sync Problem

I am watching the movie The Martian Extended Edition UHD 4k Blu Ray with Dolby Atmos sound.   HDMI from Xbox One S going to Yamaha RX-A770 receiver which is connected to tv.   Many times throughout the movie the sound goes silent for a split second and then becomes out of sync with the video.    Rewinding just for an instant then hitting play again restores synchronization of the video and audio.  I am confirmed watching the extended cut and suspect that the issue is occurring when the movie switches to or from footage that is not in the theatrical release.  With this setup, all other UHD blu rays with dolby atmos sound that I have tried have no problems.



 

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Last updated May 7, 2019 Views 250 Applies to:

I've the same problem. I suspect it's the drive access time when "branching" for the extended scenes.

Surely it's a problem easy to solve with the hardware of the Xbox (i.e. increase the read buffer). Stand alone players don't seem to have a problem.

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As this issue is a little more indepth and we want you to get the best support possible, your best course of action would be to reach out to MS technical support, I believe they would be able to provide the best assistance.

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I am having the same issue on my xbox one x whenever it goes to an extended scene. I have a Sony STR-FN1080 receiver. I also found that switching the audio and coming back to track 1 solves the issue.

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This is a weird bug

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It is certainly the extended edition. Something to do with seamless branching.

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Is there no way to fix it?

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Is there no way to fix it?

Microsoft needs to fix it.

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Hey there, 

We will be locking this thread due to it being revived by a new post. If the issue is ongoing, we recommend creating a new thread. We will be more than happy to answer any questions. Thank you and happy gaming! 

Best Wishes,
Diego
Xbox Forums Support

(๑ˆ◡ˆ๑)ノ

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