Ask a new question

Filter by type

Threads loading completed successfully

Featured

Xbox Support Forum Guidelines
Welcome to the Xbox Community Support Forums. This forum exists to provide support to Xbox and Xbox related applications to users worldwide. Before navigating through the forums, please read the usage guidelines. These guidelines are in place for the good of the community and to improve your experience here.Please do:Check out the Microsoft Community Code of Conduct which applies to all Microsoft Community users for additional information regarding dos/do nots and examples of what may get you bannedReview the Xbox.com Terms of UseInclude descriptive titles and details about an error you’re rec
Important
Locked
88.53K views
7.04K helpful
0 replies
Game Release Known Issues
Hello gamers! As always, we continue to prepare for the build-up of games launching over the next few months. We understand that, at times, things can go wrong, and we want you to know that we're working to resolve frustrating experiences reported to us by the members of our Xbox community. Keep an eye on this list for updates to existing issues, along with any new problems that may come up as new games are released. Additionally, please make sure to check out Xbox Support for a wealth of information that may assist you
Important
Locked
7.83M views
78.23K helpful
0 replies
Minecraft support information
The Minecraft experience covers a variety of games and services on multiple platforms with different teams providing support for different scenarios. This post is intended to provide some clarity for our customers when needing to reach out for support based on the issue you are facing. My hope is to ensure you get the right support quickly rather than needing to be redirected because we weren't clear in advance.This information applies to the following products:Bedrock versions of Minecraft, which typically have the platform name in the title such as Minecraft for iOS, etc. Minecraft Java Edit
Important
Locked
12.69K views
29 helpful
0 replies

All

Cannot spend my microsoft balance on a film
I have a film that I want to buy and it costs $5 (without tax) I have 6 euros on my account and I'm not able to but the film. It does not give me the option to pay with my Microsoft balance. So I'm confused on how to spend my Microsoft account balance, help would be much apricated. (my money is not on this account)
1 Need answer
5 views
0 helpful
1 replies
how do you restore a deleted microsoft account
So I had a Microsoft account I played Minecraft with, and earlier today I decided to sign out of my account and sign back in since when I tried to make purchases on the Minecraft marketplace, it wouldn't let me. I came to sign back in and used my email, and it said that the email wasn't registered with Microsoft, I checked my inbox, and it said that the account was deleted by Microsoft in November, apparently flagged for deletion by someone, but I hadn't seen the email, since my inbox had been flooded with a lot of other things. They gave me a link to restore it, and I entered my email, and i
1 Need answer
7 views
0 helpful
1 replies
Buying Things
I wanted to buy Sekiro: Shadows Die Twice and it often goes on sale for 50% off and has a price of around $40. I went to the the Nine Sols buy option to see what the price would be after tax because Sekiro and Nine Sols would be basically the same price. I accidently clicked buy for Nine Sols even though I just wanted to check the price because the price didn't load up in the first place. Can you please refund Nine Sols because it was a lot of money for me and I don't want to spend it on a game that I am not familiar with.
1 Need answer
3 views
0 helpful
1 replies
I have a problem.
Hi, I have a problem. So I bought a game on Xbox store.com and it's says I can install it so I don't have to go on my Xbox to do so, so I tried that and for some strange reason it is saying that I "don't have enough storage" when I deleted the games that took a lot of storage up , but it's still not letting me install saying "78 of 802 GB" with a warning sign before that. Anyone know how to fix??
1 Need answer
12 views
0 helpful
3 replies
My Minecraft cape has not shown up after an entire month
I've waited over a month for my Minecraft cape to show up and it hasn't, I've tried everything. I tried opening up bedrock and doing the thing where you click out of the capes tab and go back to it again, did not work. I made sure it was the right account and nothing has worked. Is there anything else I can try?
1 Need answer
5 views
0 helpful
1 replies
Where do I go to change Microsoft settings to add servers and friends
I don’t know where to go
1 Need answer
2 views
0 helpful
1 replies
How to resolve choppy audio on iPhone 14 when using remote play on Xbox app?
I’ve seen several locked posts on this, either iPhone 14 or 15. Most people have no problem on iPads, but I cannot fix choppy audio using remote play on iPhone 14. I have tried every solution. My connection is fine, playback is smooth, on 5ghz band. I’ve tried restarting Xbox through the app on the phone, tried changing audio settings in the app and through the Xbox itself. I have tried every audio settings on the phone, I have no post processing turned on. I’ve updated the app, the phone, the Xbox. Done hard reboot to clear cache. Restarted the phone. I’ve tried muting the mic. Tried using th
1 Need answer
6 views
0 helpful
2 replies
Hey there my account didn’t get the minecoins
Hey I redeemed my mincoins to my account but for some reason they didn’t pop up in my mincraft account, I was using the same account as it said to but I still didn’t get the minecoins, do you have any ideas on why?
1 Need answer
2 views
0 helpful
1 replies
No entiendo porque no puedo entrar en mi cuenta de xbox
Me sale esto y no me deja ninguna opción para poder recuperar la cuenta, en cambio puedo iniciar sesión con este mismo correo en microsoft y outlook.(No me deja adjuntar imagen).Este mensaje me sale justo después de poner mi contraseña de xbox y dice: "No se puede iniciar sesión porque se ha suspendido tu cuenta de Xbox Live." La única opción que me sale abajo del mensaje es "Cancelar"Muchas gracias de antemano.
1 Need answer
4 views
0 helpful
0 replies
Microsoft eCompanyStore - Game Pass Ultimate codes
I bought a one-year subscription of Game Pass Ultimate from Microsoft eCompanyStore. But I already have 2 years and 7 months of subscription accumulated. I want to know if this kind of code has an expiration date... I tried to reach out the official support, or get some kind of documentation about it, but I cannot find any... If anyone could help me with this doubt, it would be highly appreciated! FYI - My account is in US, and the eCompanyStore account is also in US, so the code was generated for US accounts... just to clarify.Regards!
1 Need answer
3 views
0 helpful
2 replies
why are so many people including myself and son being suspended for doing looking for group post all the post read was (looking to populate new server 3x loot pvp with raids weekends)????
please somebody preferably an xbox ambassador help me with me and my son now have a strike against our account each and there ia no option for appeal this is not right or fair when we are just trying to make the place a better place that is fun for all
1 Need answer
51 views
0 helpful
10 replies
Is there a chance I’ll ever regain access to my account?
I’ve escalated my account recovery for the third time now. The first two attempts were closed without resolution or reasoning. I had to contact support to find out they were closed both times.
1 Need answer
3 views
0 helpful
0 replies
Can't sign into my Microsoft account to play Minecraft.
Not sure how to fix this.Every time I attempt to sign into my Microsoft account on PC, it asks me to sign in and I get the following message:"Because you're accessing sensitive info, we'll send a code to [MY EMAIL] to verify your identity."I press the "send code" button, and never receive a code. I refresh, check my junk emails, nothing.I'm worried I'm permanently locked out of my account and I would appreciate some help.Thank you.
1 Need answer
2 views
0 helpful
1 replies
I’m having trouble logging into a microsoft account on console, is there a way to link a different account?
I try to login to my microsoft account from my console and it always says the playstation account is linked to a different microsoft account, the problem is i don’t know what the old account is, is there a way i can unlink the accounts completely and link a new microsoft account?
1 Need answer
16 views
0 helpful
3 replies
I'm just now finding out about digital games!
I've been a gamer since I was a child. I'm now 40 years old and just now finding out that the digital offline games that WE buy with OUR hard earned money can be taken away by the developers or Microsoft if they so chose and I'm not trying to be disrespectful but I 100% disagree with this! Here's why, 1, the digital games are same price as the physical disc. 2 ,prices never drop on the digital, 3 it is an excuse to say it's because we are paying for the license to play the game but we don't own the game. I'm sorry but not sorry when someone pays for something you get to keep it. If piracy is i
1 Need answer
7 views
0 helpful
2 replies
extremely high ram usage from dvr and broadcast user service
the only thing i have on my pc that is currently open is google, yet gamedvr and broadcast user service has around 3 gb of memory being used up for no reason. ive disabled "remember this is a game" setting on the game bar and ive also disabled record in the background when playing a game. other than that i have record what happened off in the capture settings. please help me fix this.
34 Need answer
Locked
4.51K views
17 helpful
5 replies
Issue updating Fortnite. Error code 0x87e00031
One day I got an update for Fortnite but once I tried to update it, I got an error message saying "in your queue, cancel the install for %2 and then try reinstalling it. (0x87e00031). I've tried uninstalling and reinstalling but I get the same message. I've tried to install it on a different account but I get the same message. Is this an issue with my Xbox? As I have never gotten this message on any of my other games and I've been able to update and install other games even after I first received this message with no problems. I've uploaded an image of the error message I get.
1 Need answer
3 views
0 helpful
2 replies
FH5 on PS5
Hey I have a question regarding the FH5 port on the PS5. I have a Microsoft account linked to my PS5 for Minecraft but that’s long gone. I was wondering if I need to link the same account that I made for Minecraft to play FH5 as this would be a problem. I cannot access the account I linked so any help would be appreciated.
1 Need answer
4 views
0 helpful
0 replies
Xbox App PC - We couldn't sign into your Microsoft account
Hi,Every single time I try to start a game (Football manager 2024) from the gamepass I get an error message:This is the same as in the xbox app:Which leads me to this:If i press continue nothing happens at all, but when I open the MS store I see nothing at all wrong.I figured logging out and back in works, so I am able to play the game. The problem is that this happens every single time, does anyone have a solution?
227 Need answer
33.39K views
102 helpful
45 replies
I can’t login when I’m making purchases
When i try to make a purchase or login into my account when I input the code and get sent one to my email it doesn’t show and when I do get it says that I can close the window but I still shows on my tv screen that I haven’t logged in
1 Need answer
2 views
0 helpful
0 replies

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.