Question

Q: Can't install Essentials - Error 0x80096005

Hi, 

I am trying to download windows live essentials and keep receiving error code 0x80096005. I have directx11, I have ran Microsoft fix it, I have ran all updates and still get this error code. Can someone tell me how to fix this? I have windows 7. 

Thanks
 
Original title: Error 0x80096005


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Hi garachsmith,

 

We are glad to assist you regarding this issue. I understand that you need to properly install Windows Essentials on your computer.

 

This can be caused by error with some components of Windows Essentials. To troubleshoot this, please follow the steps in this link to do a clean installation:

 

Installation failure when installing Windows Essentials 2012

 

Let us know if you need more help.

 

Thanks!

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Thanks for the reply. However, after doing all the steps in the link you provided I am still receiving the error message. Anything else I can do???

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Hi Garachsmith,

 

Thank you for coming back and updating us the result of the troubleshooting steps. Since the problem still occurs, we would like to ask for your patience and cooperation in gathering the complete log files of your Windows Essentials instsaller. The information that we could get from those logs will greatly help us to analyze the root cause of the problem. To do this, please refer to this article.

 

Once you have the log file ready, kindly upload them in the private section of this thread.

 

Note: You need to be signed in to the Microsoft Community forum to view the link. Just click on "You have a private reply to this message" link just above your post to view the message.

 

We also need you to reply back to this post if you already provided the information on the private data area. This will help facilitate our actions regarding your issue.

 

Regards,

Leonard.

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Hello garachsmith,

 

Upon providing us the logs, I will be escalating your issue to our support specialist for further assistance on your inquiry. Please check this thread from time to time for updates about the issue.

 

Your patience is highly appreciated on the matter.

 

Thank you.

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You should have the logs. I sent them 2 days ago. 


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Hello garachsmith,

 

As of the moment, there are no updates in regards to your inquiry. The logs were already escalated and is being handled by our support specialist. You can click the Email updates on the first post to receive updates within your email.

 

We appreciate your kind consideration on the issue.

 

Thank you.

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Hi garchsmith,

 

Our support specialist would like you to install the components of DirectX 9 as it is a base requirement of Windows Essentials. You can download it here:

 

DirectX End-User Runtime Web Installer

 

If in case the issue persists, please provide us your computer's DxDiag logs. I have replied to the private message for the instructions. After uploading it, please post back in this thread.

 

We appreciate your reply.

 

Thanks.

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Hi Garachsmith,

 

Thank you coming back and we appreciate your efforts in uploading the log files. We will forward that to our support specialist for further investigation. We will inform you once our investigation has been completed.

 

Regards,

Leonard.

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Hi Garachsmith,

 

Just an update to your issue. Our support specialist is requesting you to download a specific driver that can be downloaded from this link.

 

Furthermore, please perform a repair to your .NET framework. You may follow the instruction in the link below on how to perform the task.

 

http://www.microsoft.com/en-us/download/details.aspx?id=30135

 

Lastly, update your .NET framework to latest version. You can download the latest version in this link.

 

After doing so, please install Windows Essentials again using Offline installer. Please refer to this solution article for instruction.

 

If the issue persists, please gather a new set of log files. This will help us to view the acitivty that occur after performing the instruction above. You may follow the instruction in the article below on how to gather the log files.

 

How to gather Log files for Windows Live Essential Installer issues?

 

Once you have the log file ready, kindly upload them in the private section of this thread.

 

Note: You need to be signed in to the Microsoft Community forum to view the link. Just click on "You have a private reply to this message" link just above your post to view the message.

 

We also need you to reply back to this post if you already provided the information on the private data area. This will help facilitate our actions regarding your issue.

 

 Thank you.

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Still isn't installing... I sent you updated logs

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Question Info

Views: 1,670 Last updated: May 16, 2018 Applies to: