I am trying to download windows live essentials and keep receiving error code 0x80096005. I have directx11, I have ran Microsoft fix it, I have ran all updates and still get this error code. Can someone tell me how to fix this? I have windows 7.
Thank you for coming back and updating us the result of the troubleshooting steps. Since the problem still occurs, we would like to ask for your patience and cooperation in gathering the complete log files of your Windows Essentials instsaller. The information
that we could get from those logs will greatly help us to analyze the root cause of the problem. To do this, please refer to this
Once you have the log file ready, kindly upload them in the private section of this thread.
Note: You need to be signed in to the Microsoft Community forum to view the link. Just click on "You have a private reply to this message" link just above your post to view the message.
We also need you to reply back to this post if you already provided the information on the private data area. This will help facilitate our actions regarding your issue.
As of the moment, there are no updates in regards to your inquiry. The logs were already escalated and is being handled by our support specialist. You can click the Email updates on the first post to receive updates within your email.
We appreciate your kind consideration on the issue.
Thank you coming back and we appreciate your efforts in uploading the log files. We will forward that to our support specialist for further investigation. We will inform you once our investigation has been completed.
Lastly, update your .NET framework to latest version. You can download the latest version in this
After doing so, please install Windows Essentials again using Offline installer. Please refer to this
solution article for instruction.
If the issue persists, please gather a new set of log files. This will help us to view the acitivty that occur after performing the instruction above. You may follow the instruction in the article below on how to gather the log files.