LittleDevil501

“Error code: c945000e Sorry, Movie Maker can't start …” when I start Movie Maker

Hello,

When I try to launch Windows Movie Maker, I get “Error code: c945000e Sorry, Movie Maker can't start …” What can I do to fix this?

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Answer

BobbyMi

Hello LD,

This issue affects the following versions of Movie Maker:

· Windows Live Movie Maker 2011

· Windows Movie Maker 2012

Here's what's happening:

Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer's video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.

The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.

To resolve the issue, install the latest video card driver version.

Affected video cards	Blocked driver versions	Direct links to download the latest driver (as of August 7, 2012)
Intel
Intel(R) HD Graphics Family (2nd Generation Core i3, i5, i7 processor)	Less than or equal to 8.15.10.2321	8.15.10.2761 Driver - Released May 24, 2012 Windows 7, 32-bit Windows 7, 64-bit
Intel(R) HD Graphics Intel(R) Graphics Media Accelerator HD (1st Generation Core i3, i5, i7 processor)	8.15.10.2104 to 8.15.10.2142 (inclusive)	8.15.10.2555 Driver - Released October 19, 2011 Windows 7, 32-bit Windows 7, 64-bit
Mobile Intel(R) 4 Series Express Chipset Family Mobile Intel(R) 45 Express Chipset Family Intel(R) G41 Express Chipset Intel(R) G45/G43 Express Chipset Intel(R) Q45/Q43 Express Chipset Intel(R) B43 Express Chipset	8.15.10.2104 to 8.15.10.2142 (inclusive)	8.15.10.2555 Driver - Released October 19, 2011 Windows 7, 32-bit Windows 7, 64-bit Other Intel drivers can be found here: http://downloadcenter.intel.com/

All NVIDIA GeForce, Quadro or Tesla video cards	8.17.12.8562	GeForce Desktop 301.42 Driver (8.17.13.142) - Released May 22, 2012 Windows 7, 32-bit Windows 7, 64-bit GeForce Notebook 296.10 Driver (8.17.12.9610) - Released March 13, 2012 Windows 7, 32-bit Windows 7, 64-bit Quadro/Tesla Desktop Driver 297.03 (8.17.12.9703) - Released July 18, 2012 Windows 7, 32-bit Windows 7, 64-bit Quadro Notebook Driver 296.88 (8.17.12.9688) - June 13, 2012 Windows 7, 32-bit Windows 7, 64-bit Other NVIDIA drivers can be found here: http://www.nvidia.com/Download/index.aspx

If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model. Start your search here:

Acer	http://us.acer.com/ac/en/US/content/drivers
ASUS	http://support.asus.com/Download/Options.aspx?SLanguage=en&type=1
Compaq	http://www.compaq.com/country/cpq_support.html
Dell	http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection
Fujitsu	http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS
Gateway	http://support.gateway.com/product/?cmpid=supportnav
HP	http://www8.hp.com/us/en/support-drivers.html
Lenovo	http://support.lenovo.com/en_US/downloads/default.page?
MSI	http://us.msi.com/service/download/
Samsung	http://www.samsung.com/us/support/
Sony	http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER
Toshiba	http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Product%20Support#

If you are running on DirectX 9 hardware, please ensure that you have installed the Windows Update for DirectX 9 support available at http://support.microsoft.com/kb/2741355, and that you are running the latest version of Windows Movie Maker 2012.

To verify that you have the latest version of Windows Movie Maker 2012, please do the following:

1. In Movie Maker, press Alt + F on your keyboard to open the File menu

2. Select About Movie Maker.

3. Verify that the version number is 16.4.3505.0912.

The latest version of Windows Movie Maker 2012 can be downloaded at http://explore.live.com/windows-live-essentials-movie-maker-get-started

Hope this helps,

Bobby

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Answer

considerate_guy

An update to Movie Maker 2012 was just released today. It lowers the hardware requirements back to DirectX 9, so you might see if you can run it. There are more details in the pinned post. The version number is 16.4.3504.0912. The details are also at the beginning of this (now very long) post.

So if you had DirectX 9 hardware that worked for WLMM 2011, give Movie Maker 2012 a go again.