"We can't connect to Outlook at the moment. Please try again later".

"We can't connect to Outlook at the moment. Please try again later".

Looks like I'm not the only one!
It's happening at least a couple of time s a day, if not more! 
Very frusrating & I've wasted so much time trying to get access to my emails. 
I never had any trouble like this with my old Hotmail!
 

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Last updated March 17, 2018 Views 9,603 Applies to:
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UPDATE: May 31, 2013 (PST)

 

The Error: "We can't connect to Outlook at the moment. Please try again later" when accessing your emails, should be fixed now. If you are encountering a different error message, please create another thread.

 

This thread has been locked since it became too long to manage.

 

 

UPDATE: May 30, 2013 (PST)

 

Hi everyone,

 

The error message, "We can't connect to Outlook at the moment." should be fixed now. If you are still encountering the same error, it is possible that the browser you are using is still getting the bad cache. We suggest that you clear your browsers cache or reset you browser's settings.

  • To Reset Internet Explorer settings, please go here.
  • For other browsers, please click this link.

For other users who are encountering a different error message, please create another thread. This will help us to manage all your issues easily.

 

Thank you for your patience and cooperation.

 

Regards,
Jen

 

 

UPDATE: May 28, 2013 (PST)

 

Hi everyone,

 

We apologize for the inconvinience that this issue has caused you. Since most of the users are still experiencing the same issue, we need to get another logs from you. This will help us in our ongoing investigation.

 

Please provide the following information:

 

Impacted Account:
Server of your account (To get this information, please go here; How to determine which Outlook.com server you are on? :

Fiddler Trace Logs:
Screenshot of the exact error message:
Steps you are doing when you received the error:

 

For the security of your account we will provide a private message area where you can enter all these information. We suggest that you include the following messages on your response, "I'm willing to provide these information to help Microsoft in investigating this issue. Please provide a private message area."

 

Thanks,

Jen

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Hello everyone,

 

We understand how frustrating it is getting the same error when navigating inbox.

 

Microsoft specialists are already aware of this issue but they need data and information in order to get the root cause of it. Please understand that everyone's cooperation in resolving the error message you are encountering is very important to us to provide the best service you need.

 

If you are willing to help us with these, the information we need were posted by Jen_C in the previous post. Kindly post with the following information "I'm willing to provide these information to help Microsoft in investigating this issue. Please provide a private message area." so we could immediately initiate a Private Conversation with you.

 

For other users that are having a different issue/error message, we encourage you to create another thread so a moderator can address your concern more efficiently.

 

Thank you.

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