Lost emails after renaming my account

Hi Praveen,

After reviewing the accounts that you have provided, please be informed that I have escalated the issue to our Support Specialist for further investigation. Kindly check this thread from time to time for updates. Your patience is highly appreciated.

Thank you.

Hi praveenkumar_944,

Please be informed that your issue was already forwarded to our Senior Support Specialist. We will get back to you once an update has been given about your issue. Check this thread for updates from time to time. However, we cannot provide you the exact time frame on how long the investigation will take. Rest assured that they are all working double time to restore your emails immediately.

Thank you for your patience and cooperation.

Regards,

Alix Xedjhidee

Hi,

We sincerely apologize if we are taking too much time for this issue to be resolved. Rest assured that our support specialist is currently working on your issue.

If you don't mind me asking, please answer the following questions that could help us with our investigation.

· When was the account renamed?

· Did the data loss occur right after renaming or was the data still there for a brief time?

· Did you have issues logging in before noticing data loss – did you have to reset your password?

· Did you click on any link before the issue occurred?

· Did you try to close/deactivate the account before the issue occurred?

· Did you have issues logging in before or after renaming your account?

· When was the last time you logged into your account?

· Description of the data lost (all messages before a date, etc.).

We appreciate your thoughts and opinions about our product. If you have any feedback, comments and suggestions or features that you want to be included in Outlook.com, please don't hesitate to share them by referring to this link.

Your patience and understanding is greatly appreciated.

Thank you.

Hi Andreo,

Please find the answers in Bold

 When was the account renamed? 30 May 2013

· Did the data loss occur right after renaming or was the data still there for a brief time? right after renaming

· Did you have issues logging in before noticing data loss – did you have to reset your password? No

· Did you click on any link before the issue occurred? No

· Did you try to close/deactivate the account before the issue occurred? NO

· Did you have issues logging in before or after renaming your account? No - but i couldn't send any emails from my previous account neither i can view received emails

· When was the last time you logged into your account? Today itself, I can log in from any Email ID but i can't send/receive or view my old emails and data

· Description of the data lost (all messages before a date, etc.). All folders and all emails present in my Inbox, Draft,Sent

Thanks

Praveen

Any Update ?

Hi praveenkumar_944,

We apologize for the inconvenience. Please be informed that this issue has been escalated to our Senior Support Analyst. They will be looking into your issue moving forward. Please continue on checking this page as we'll update the thread if we found a resolution or if we need additional information from you.

Your patience is highly appreciated.

Thank you.