We want to inform you that all the information submitted on this thread are passed on to our Product Specialists. We will contact each of you privately once we fix your account. We are now locking this thread so we can easily manage individual accounts.
For other users who are experiencing the same problem please follow the steps provided by Carlo_R. If you haven’t submitted the details of your account, please create a
Please also include the following information in your post:
When was the account renamed? (Estimated Date and Time)
Note: If you are unsure if you indeed renamed your account or just added an alias, you can refer to these links: