lawful emails reach junk folder due to smartscreen

Hello, I've been sent several emails from domain ____@<our_domain> and they reach the junk mail folder.
It says that SmartScreen marked them as spam, although I can see in the mail's headers that everything is ok: spf, dkim, etc. all says PASS.
Moreover.. it's just hotmail (or should I say smartscreen) who considers this emails to be spam, as Gmail, Yahoo and other services are accepting the emails correctly.
What could we do? what's wrong with smartscreen?

If the links provided earlier still would not help you, you can view the instructions

> provided by Vijaya Kumari on October 15, 2016 on this link: Smartscreen automatically

filtering email messages to junk folder.

If you'd actually read the post you cite, you would see that the person Vijaya responded to said that the steps didn't work. So, in fact, Vijaya's "instructions" are worthless.


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.


Question Info

Last updated April 10, 2020 Views 6,382 Applies to: