I'm having an ongoing problem with the new Outlook.com site which needs addressing ASAP - I've trawled through all of Microsoft's support pages but have been unable to find a direct email address for contacting technical support. Instead, I was directed to these Community Pages, but judging from the huge number of answered questions submitted by disgruntled Microsoft users, I'm unlikely to receive a useful response.
Indeed, I don't wish to complain unnecessarily, but it should be mandatory for Microsoft to provide easy access to email addresses/contact forms so that customers can address them directly. Apple have numerous support systems in place for their products, and publish their contact details on their website in addition to linking to their online community - this is something Microsoft should emulate if they wish to remain current.
Anyway, the problem I've been having involves deleted emails. A huge section of my inbox seems to have been deleted ever since I was automatically upgraded to Outlook.com last month. My sent items have remained intact, but my inbox is now missing thousands of important emails. Strangely, not all of my inbox was deleted - I can still access the emails I received prior to around September 2012, but everything between September 2012 and March 2013 (which is when I was upgraded to Outlook.com) is missing.
I've tried using various advanced search tools to see whether the emails were simply moved to another folder, but they are nowhere to be found. I've also checked on my iPhone to see whether the emails can be accessed from a different device, but again there is a gap from September to March. And yes, I also tried using the "auto-recover" feature built into the Deleted Mail tab - again, it was no use. Why would this have happened in the first place, why has it only applied to a limited section of my inbox, and how do I know it won't happen again?
This is obviously a very frustrating issue, and I notice that many other Community Members have posted about similar problems without receiving conclusive responses - I would appreciate it if you could help to resolve this issue, and preferably pass the problem onto Microsoft's technical staff so that they can provide an "official" response to all those encountering difficulties.