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Linda 0956

can't open or save attachments

Since being on holiday and Hotmail changing to Outlook, I can no longer open or save attachments from email? Any solutions?

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Answer

A. User

Hi,

I recommend that you optimize your browser, clear browser's cache and temporary internet files to make sure that your browser’s setting is not contributing to your issue. Please check this article for instructions.

I also suggest that you upgrade or download the latest version of your internet browser to make sure its compatibility with the new interface. Please refer to this link to know more about it.

In addition to that, if you are using Internet Explorer, I suggest that you reset its settings and check if the issue gets fixed. To Reset Internet Explorer settings, follow these steps:

1. Exit all programs, including Internet Explorer (if it is running).
Click Start, type the following command in the Start Search box, and then press ENTER: inetcpl.cpl and the Internet Options dialog box appears

2. Click the Advanced tab.

3. Under Reset Internet Explorer settings, click Reset. Then click Reset again.

4. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

5. Start Internet Explorer again.

Refer to the link below for more details on how to reset your Internet Explorer settings.

I recommend that you install the updated version of Silverlight, please visit this

link for instructions.

However, if all the above instructions did not resolve your issue, we encourage you to visit the Fix it Solution Center to troubleshoot the possible issue on your computer.

Just choose the area you're having problems and it will automatically diagnose and repair common software problems in Windows, Internet Explorer or other Microsoft products.

If you still encounter the same issue, kindly tell us a detailed description of it. This will help us to pin point the root cause of your problem and provide you an appropriate solution. Kindly answer these questions as concise as possible:

• Does issue persists when using a different internet browser?

• Does it also persist when using a different computer?

• Is there any error message? If so, please provide the exact error message.

• What were the actions you have taken prior to this issue?

Best regards.

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Answer

A. User

Hi Everyone,

We apologize for the delay in response. We will be glad to assist you all with your concern about being unable to send attachments in your Outlook.com account. Just to verify have you tried to send emails in a mail client like Windows Live Mail?

It is possible that you are experiencing this issue because of your browser. We suggest that you optimize your browser. To optimize your browser, please follow this link:

How to Clear Your Browser's Cache

Also, we recommend updating your browser. Please see the link below:

Best browser for Outlook.com

We also suggest that you install the latest version of Microsoft Silverlight. Here are the steps:

1. Go to this link: http://microsoft.com/getsilverlight from within the same browser that you had the problems with. That page will detect which version (if any) you currently have.

2. If their installed version is less than 5.1.1, then we suggest that you follow the steps on that page to update it.

3. If Silverlight is updated already and the problem isn't solved, try disabling Silverlight in the browser's extension/plugin

You may also access your account through a mail client like Windows Live Mail. you can download Windows Live Mail here. After installation, please refer to this article on how to configure your Microsoft account in Windows Live Mail.

When we launched Outlook.com preview, we shared plans to eventually upgrade all Hotmail customers to Outlook.com. To help ensure a smooth transition, the upgrade will be gradual. Your upgrade is part of the process.

For more information about this update, please refer to the links below:

When I log in, I am seeing Outlook.com instead of Hotmail

My account was automatically upgraded to Outlook.com: Frequently asked questions

Send us your ideas, requests or comments about Outlook. You can post your suggestion and comments on this link:

Windows Feedback

Kindly let us know the results. Your cooperation and understanding is highly

Thanks!