All of my email contacts have disappeared from my account. Where did they go?

All of my email contacts have disappeared from my Hotmail account in outlook. Where did they go? They have been there for years and as of yesterday...they are gone. There is not even a contact link anymore. Also, when I type in a partial address or name in the "to" for an email no suggestions come up as before.

Thanks

Misty

Original Title: Contacts gone

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Last updated May 21, 2020 Views 9,337 Applies to:

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Hi Misty,

 

You have come to the right place. We’ll gladly help resolve the issue of not being able to view contacts list.

 

It is possible that you are experiencing this issue because of your browser. It would be best if you optimize your browser to make sure that it isn’t contributing to this issue. This will also serve as an initial troubleshooting step to clean up unnecessary clutter in your hard disk and improve browser performance. After optimizing, re-launch your browser and check if you encounter the same problem.

 

If you are using Internet Explorer (IE), you may need to run it in “No Add-Ons” mode and reset it to its default settings as well. This will totally eliminate the idea that the performance problems and errors you are experiencing is not due to your browser. To do this, use methods 3 and 4 from an IE solution article via this page.

 

If the above solution did not seem to work for you, we recommend you to try to access your account using other browsers/computers and check if issue still persist. Please do let us know how you get on and somebody will work with you if the issue continues.  

 

Regards.  

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All of my contacts have disappeared from Hotmail and from my Windows 8 phone. The suggestions above did not make any difference. Years of contacts gone. Thanks for any help.

 

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Hi Janet,

 

We appreciate your time and effort for posting here at Microsoft Community.

 

Please visit our mobile site by going to this link and let us know if you will be able to view your contacts there. To get back to the PC site, click the "PC site" in the footer.

 

However, if you're still unable to view your contacts on our mobile site, we'd like to request for your affected email address and 3 sample email addresses that was listed in your contacts so that we can check it on our end. Kindly post it in the private message area that I've created. Just click on "You have a private reply to this message" (red font) link just above your post to view the message. Take note that you need to sign in to Microsoft Community to be able to view the message.

 

We will wait for your response.

 

Thank you.

 

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Hi Janet,

 

We are sorry for the inconvenience about this issue.

 

Thanks for coming back and providing us some details in the private message area. I have replied in that area as well. Please sign in to this website to see the private message tab.

 

Thank you.

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All of my email contacts have disappeared from my Hotmail account in outlook. Where did they go? They have been there for years and as of yesterday...they are gone. There is not even a contact link anymore. Also, when I type in a partial address or name in the "to" for an email no suggestions come up as before.

Thanks

Misty

 

Original Title: Contacts gone

Had the same problem.. Click 'manage contacts' then 'restore contacts' then tick the ones you want back then 'save'. IF it's within 30 days the contacts disappeared they should come back.

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I have followed all the above..  

Chrome Browser works great, why can Microsoft get this problem corrected..?? 

It's their fault we're all experiencing this same problem,  it happens everytime they UPDATE our mail accounts.

Thanks for anyone who has the answer to this HUGE problem with

OUTLOOK MAIL.

Sincerely

 LPT329

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Not all of my contacts disappeared, Just my favorites and family. No amount of restore has worked. I have tried to use Google contacts but all I get is their phone numbers in some cases but mostly just names in others.

NOTE: It makes no difference what browser I use.

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all my e-mail adresse are gone

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please get my e-mails back

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It happens to me last apple update but there next patch 48 hrs later,they all came back makes ya mad !

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