Question

Q: Can't install windows essentials 2012

I just upgraded my old Compaq Presario from XP to Windows 7.  I can't seem to install Windows Essentials 2012.  I download the install exe, but when I run it (as administrator) it does nothing, or it asks if I want to Reinstall.  In either case, nothing happens.  No error messages, nothing,  CPU usage and memory usage are low.  Ram is 2GB, processor is 2 GHz, plenty of HDD space,

 

I tried turning Windows Firewall of and MSE real time off.  I ran disk cleanup as recommended.  I rebooted. Nothing seems to help.

 

Any suggestions?

 

Mike in VA

Answer

A:

Hello,

 

To isolate the issue further, we would like you to reinstall your Windows Essentials. To do this, you can follow the steps below:

 

1. To update your Windows, please refer to this link.

2. To uninstall your Windows Essentials, you can go to this link.

3. Delete the following files for a clean installation:

for 32 bit

C:\Program Files\Windows Live

C:\Program Files\Common Files\Windows Live

for 64 bit

C:\Program Files(x86)\Windows Live

C:\Program Files(x86)\Common Files\Windows Live

4. Disable third party firewall (enable after installation is done).

5. Reset browser to factory settings.

6. Reinstall Windows Essentials:

Windows Essentials 2012 (for Windows 7 and Windows 8)

Windows Essentials 2011 (for Windows Vista and Windows 7)

 

Note: Please read the system requirements before installing Windows Essentials 2012.

 

If this did not solve your issue, please give us an update for us to further investigate your concern.

 

Thanks!

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Views: 19,447 Last updated: June 16, 2018 Applies to: