Windows Live Mail Won't Export/Import All Subfolders

I have recently upgraded to a new hard drive and chose to do a clean install rather than clone my old hard drive.  I have a problem in exporting/importing my MS Live Email. 


As background I am running Windows 7 (64 bit), and Windows Live Email 2012.  When I use the WLE export feature I choose to export all folders.  I can watch as the utility is exporting in Windows Live Email format to an external drive and counting down the files in each subfolder to include my inbox and sent folders. 


However when I import from the external drive to my new install of WLE on my new hard drive not all the email sub folders are imported, notably the inbox and the sent email folder.  When I click on the export file and look at the sub folder email structure the inbox and sent mail folder are now where to be seen (even though I saw the email messages being counted down in the sub folders as they were exporting).  I have tried repairing the WLE 2012 software and re-reported/imported with the same results. 

The overall size of the exported emails folders is almost 1 GB.  The sent email has about 3600+ emails in it while the inbox has about 1600+ emails (mostly junk emails but that is for another discussion). 

Anyway how can I export the these emails?  Could it be that the inbox or sent mail  folders contain corrupted emails which interferes with creating the proper subfolder export structure?  Or are these subfolders exceeding some folder size threshold?        


Any help from the community would be appreciative. 


Question Info

Last updated July 3, 2018 Views 4,775 Applies to:

When I use the WLE export feature I choose to export all folders.  I can watch as the utility is exporting in Windows Live Email format to an external drive  ... 

Windows Live Mail will not work well with non-local drives, and works best using the system drive (i.e. the one where Windows is installed). For a successful export, follow these guidelines:
  1. Set Windows Live Mail to Work offline before starting.
  2. Create a temporary folder on your desktop* to contain the exported messages.
  3. In the Export wizard, select the temporary folder and select All folders.**
  4. When it's finished, check that the number of files in each folder within the temporary folder is one more than the number of messages in the corresponding WLMail folder.
  5. Copy the temporary folder to its final destination.
    If you use a non-NTFS drive to do this, you will see a warning that some file properties will not be copied with the files. This can be ignored.

*   Windows Live Mail doesn't like working with files that aren't on a local drive as opposed to an external or network drive. This is avoided by using the desktop as the location for a temporary folder. 
**  If you want to export selected folders only, select each one that contains messages. Sub-folders are not automatically selected by default.


For a successful import, reverse the process. Copy the entire folder from the non-local drive to the desktop, then import from the desktop folder. I would Work offline, disconnect from the network and disable anti-virus before doing this to avoid unnecessary interference. Once the import is complete, give WLMail plenty of time to index the newly-imported messages before doing anything else in the program. When it's settled down completely, close down the program and wait ten minutes before rebooting the computer and re-enabling your anti-virus. Then you can open WLMail and go hunting. The imported folders may be in a folder called Imported folders under Storage folders.

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

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