Question

Q: Windows Live Mail Error ID: 0x80072EFF

Unable to send or receive messages for the Hotmail (******) account.

Server Error: 0x80072EFF
Server: 'https://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x80072EFF

Answer

A:

HAS ANYONE ELSE SUFFERED A SIMILAR EXPERIENCE?

Lots of people, I'm sure. For a start, initpki.dll is a Windows XP file, so it's not surprising that you can't register it. Secondly, a lot of users have been seeing server error 0x80072EFF in the past ten days (the current spate started on 11 April). The cure for many of them was this:

In Control Panel, open Internet Options
On the Advanced tab, enable Use TLS 1.0
Click Apply and OK

[TLS 1.1 and 1.2 should also be enabled, but SSL 2.0 and 3.0 have largely been deprecated. Leave them not enabled; your browsing experience should not be adversely affected]

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

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Answer

A:

Hi info4host,

 

The machine configuration issues in Windows Live Mail may result in send/receive and synchronization errors such as 0x80048820, 0x80070057, 0x80072EFF or 0x80048849. These machine configuration issues may occur due to one of the following reasons:

1. Date and Time Settings on the computer are incorrect.

2. SL Security DLL libraries may not be properly registered.

3. Firewall or security software may be blocking Windows Live Mail or may be blocking a required port to send or receive mail.

4.  Access is being blocked by your router or Wireless AP.

5.  Incorrect entry in the hosts file.

 

Date and Time Settings on the computer are incorrect:

Depending on the connection type, incorrect Date and Time Settings on the computer may prevent email from Syncing. To configure Date and Time Settings:

 

*Windows XP:

a. Click Start, and then click Control Panel. 

b. Click Date, Time, Language, and Regional Options, and then click Date and Time. 

c. Click the Date & Time tab. 

d. Make sure that the date and time settings are configured to use the current date, time, and year, and then click OK.

*Windows Vista and Windows 7:

a. Click Start, type date and time in the Start Search box, and then click Date and Time in the Programs list. 

b. Make sure that the date and time settings are configured to use the current date, time, and year, and then click OK.

 

 

SSL security DLL libraries may not be properly registered

In some cases the DLL’s used by Windows Live Mail to send and receive secured email via SLL may not be properly registered and will need to be registered. Follow the steps below to re-register the SSL libraries:

Note: After each command is executed successfully, you will receive a "DllRegisterServer succeeded" message. Wait until you receive this message before you run the next command.

*Windows XP:

1. Click Start, then click run, and then type CMD.

2. From the command prompt, type the following command “REGSVR32 softpub.dll” and then press Enter.

3. Repeat step 2 with the following commands:

REGSVR32 wintrust.dll 

REGSVR32 initpki.dll 

REGSVR32 Rsaenh.dll 

REGSVR32 Mssip32.dll 

REGSVR32 Cryptdlg.dll 

REGSVR32 Dssenh.dll

REGSVR32 Gpkcsp.dll 

REGSVR32 Slbcsp.dll 

REGSVR32 Sccbase.dll 

 

*Windows Vista & Windows 7:

1. Click Start then click All Programs -> Accessories.

2. Right click on Command Prompt and select Run as administrator. (Enter Administrator Password if prompted.)

3. From the command prompt, type the following command “regsvr32 softpub.dll” then press ENTER.

4. Repeat step 3 with the following commands:

Regsvr32 wintrust.dll

REGSVR32 initpki.dll

 

 

Firewall or security software may be blocking Windows Live Mail or may be blocking a required port to send or receive mail

If your computer has any firewall programs, such as Norton, PC-cillin, MacAfee, Windows Live OneCare, Zone Alarm etc., Windows Live Mail or a port used to send or receive email may be blocked, preventing you from sending or receiving email.

*The steps below are specific to Windows Firewall. If you are not using Windows Firewall, you will need to check the documentation or contact support for the software you are using. 

 

Disable Windows Firewall:

1.  An easy way to determine if your Firewall/security software is preventing you from sending or receiving email is to temporarily disable the software: Disable Windows Firewall in Windows 7

*After disabling you firewall/security software, attempt to send and receive your email. Be sure to re-enable the firewall/security software after testing. 

 

2. If temporarily disabling Windows Firewall allowed you to send and/or receive, your Windows Live Mail may not be allowed by Windows Firewall. Complete the steps provided in the following links to allow Windows Live Mail in Windows firewall: Allow Windows Live Mail in Windows Firewall in Windows 7

 

3. If in case Windows Live Mail is already enabled or enabling Windows Live Mail still does not allow you to send/receive email, you may need to open ports required by your email provider. You can determine the ports configured for your email in the account properties within Windows Live Mail. Follow the steps below to open an email ports in Windows Firewall:

*For Windows Live Mail 2009:

1. From the Menu Bar, click Tools

2. Click Accounts, then select Mail Accounts, and then click Properties.

3. The outgoing and incoming email server ports are listed in the Advanced tab.

 

*For Windows Live Mail 2011:

1. Select accounts in the left navigation menu, select your email account.

2. Select the Accounts tab.

3. Click on the Properties button in the Accounts ribbon.

4. The outgoing and incoming email server ports are listed in the Advanced tab.

 

4. After determining the required ports, follow the steps in the following links to enable the ports in Windows Firewall: Enable Ports in Windows 7

 

Access is being blocked by your router or wireless AP:

If you are using a router or Wireless AP, try to disconnect (bypass) the device and attempt to connect directly to the Internet.

Note: Depending on your internet provider or network configuration, you may not be able to bypass your router. If you are unsure, please contact your Internet Service Provider or network administrator for assistance.

 

Incorrect entry in the hosts file:

It’s possible that incorrect server address has been added to the hosts file preventing Windows Live Mail from sending and receiving email. You might to clear the entry in the Hosts file:

*Open the folder containing the hosts file:

1. Click Start > Run> Type %windir%\system32\drivers\etc > Click OK

2. In the Microsoft Windows Explorer folder window that opens, look for the Hosts file.

3. Right-click the Hosts file, click Open with, and then click Notepad.

4. Delete any entries that contain email server data

Example: mail.services.live.com, mail.<domain>.com, smtp.<domain>.com

Alternately, you can add a # at the beginning of the line if you do not wish to delete the entry.

5. Save and then close the Hosts file.

6. Try to sign in to Windows Live.

 

Hope this helps, Cheers!

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Views: 14,614 Last updated: May 15, 2018 Applies to: