Windows Live Mail Error "An unknown error has occurred"

OT- Email I can't delete

I have an email in my Junk email folder in Windows Live Mail. I've attempted to delete it by clicking on the red X, by right clicking it and by attempting to move it to my Delete folder and deleting it from there. Each time I get a box with the following message:

"An unknown error has occurred." with an OK box to click on.

How do I get rid of this email?


Question Info

Last updated September 17, 2018 Views 404 Applies to:


As an initial troubleshooting step, I recommend that you repair your Windows Live Mail. Here are the steps:

  1. Press Windows Key + R Key
  2. Type appwiz.cpl and press enter
  3. Please look for Windows Live Essentials 2012.
  4. Click Uninstall/Change in the menu bar above the program list.
  5. Select Repair all Windows Live programs.

After doing these steps, please reconfigure your email account in Windows Live Mail. Complete instructions will be found in the link below:

How do I add an account to Windows Live Mail?

Let us know if you need further assistance. We will be glad to assist you.

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