Question

Q: The SMTP server returned an error. Error code 0x800CCC60

I have the following error. please help me

The SMTP server returned an error.

Subject 'test'
Server Response: rblsmtpd: 116.14.192.220 pid 7315: 451 http://www.spamhaus.org/query/bl?ip=116.14.192.220
Server: 'mail.srsgroup.com.sg'
Windows Live Mail Error ID: 0x800CCC60
Protocol: SMTP
Port: 25
Secure(SSL): No
 
Original title: The SMTP server returned an error.


Your IP address has been blacklisted. If you follow the link given in the error message, you'll see why and how to correct the error.

 

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

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Hello P Raju,

 

Welcome to Microsoft Community Forum. I will be assisting you on your inquiry about the error code 0x800CCC60. In addition to ¡Firedog's post, it is also possible that these settings are causing your inquiry:

 

1. Incorrect POP settings (usually the SSL option for SMTP)

2. Firewall blocking ports

 

To troubleshoot the issue, please reconfigure your account by following the steps below:

  1. Access your Windows Live Mail program and check if there are emails stuck in the outbox. If yes, please delete those emails. (Note that you may need to go offline to do this part.)
  2. Remove and re-configure your account by following the steps within this link.

For the firewall issue, you can try to disable the security software/ firewall to isolate the issue. Please refer to the link below:

 

How can I resolve machine configuration issues in Windows Live Mail?

 

Let us know the results afterwards.

 

Thank you.

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Question Info

Views: 6,208 Last updated: July 21, 2018 Applies to: