Live Mail and Messenger dont work .Error message window appears

Question Summary
Other Windows Live Mail issues
Please provide your impacted Email address :
*** Email address is removed for privacy ***
Did you receive an error code or message?
Yes
Please enter the error code or message you received
800706be "Windows Live Communications Platform has stopped working"
Which version of Windows Live Mail are you using ?
Version 2011 (15.4.3538.513)
Choose your Operating System version :
Windows 7

Additional Details
After crashing my computer while accessing email due to a faulty battery connection the Live Mail prog would not open messages (even old ones off line) Messenger also did not work. The above error message window appears. I have restored Windows 7 (netbook version) to a previous date. I have also uninstalled Windows Live Essentials for mail and messenger components and reinstalled from your internet site (the latest version?) . The error still happens.What else can I do?
Extra information from the error window:
Problem event Name : APPCRASH
App. Name : wlcomm.exe
App. version : 15.4.3538.513
App. Time stamp: 4d796b255
Fault mode name :  ESENT.dll
Fault mode version : 6.17601.17577
Fault mode time stamp : 4d796b255
Exec Code :c0000005
Expt  offset  00022acf
OS version 6.1.7601.2.1.0.768.11
LOCAL ID 2057

 

Question Info


Last updated October 28, 2018 Views 681 Applies to:

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ESENT.dll is a Windows system library that provides management functions for databases, including those used by WLMail and WLContacts. If it has been damaged - for example by the power failure you experienced - then it will need repairing or replacing. The System File Checker may do this automatically:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html 

Noel

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

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Thanks for your reply Noel . Shoudn't this file be a repared automaticaly when I restore Windows 7 to a date  previous to the crash? Anyway I assume if I go to the site you have written down (why does it not offer a link?) it will show me how to use the "file checker you mention ,right?

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> Shoudn't this file be a repared automaticaly when I restore Windows 7?

I would have thought so, but it certainly looks as if it's not working.

> (why does it not offer a link?)

This forum moves in mysterious ways. Only certain privileged users are allowed to post clickable links. You don't have to write it down - just copy the URL (e.g. mark it with the mouse and press Ctrl-C) then paste it into the address bar of your browser (e.g. press Ctrl-V).

> it will show me how to use the "file checker you mention

> Yes. It's about as basic a tutorial as you'll get, and is really pretty straightforward. If it doesn't help, though, you'd be better off in a dedicated Windows forum like
http://answers.microsoft.com/en-us/windows/forum/windows_7-system?tab=all 

Noel

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

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I have run the file checker as specified as adminisrator and it has found NO FAULTS . Any other suggestions ? I guess the only other thing is to replace the ESENT.dll file . I have seen you can do it from the instalation disk for a standard computer but mine is a net book.

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Sorry, you're out of my area of expertise now. Unless the mods in this forum come up with something, I can only suggest you appeal to the Windows experts in the Answers forum I referred you to. If esent.dll is indeed damaged, it will affect other functions like Search, Windows Update and Event Viewer, so it's pretty important to get it working again. If it's not, then there's something else wrong that they might be able to diagnose.

Good luck!

Noel


Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

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Hello Ometepetraveler.

The error is due to a corrupted file in your Windows Live Mail. To resolve this, kindly repair your Windows Live Essential 2011.

Please follow the steps below:

1.Click the Start/Pearl button.
2.Select Control Panel.
3.Under Programs, click Uninstall a program.
4.Select Windows Live Essentials 2011.
5.Choose Repair all Windows Live programs.
6.After the repair, your computer will ask you if you want to restart later or restart now. Choose Restart Now.

Also, I found a relative issue for your concern, please refer to the link below:

Problem Event Name: APPCRASH

If the issue still persists, please don't hesitate to post your concern.

Thanks!
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@ Noel,

Thanks for the input.

Good day!

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@Helene

(a) The user has already uninstalled and reinstalled the program without resolving the issue. Repair will not help.
(b) The post referred to concerns a completely different crash caused by a different library in a different application. Apart from the fact that there is no evidence that the marked answer helped the OP, the 'solution' given has no relation at all to Ometepetraveler's problem.

Noel

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

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Hi !Firedog,

Your effort in helping other customers and participation in the comminuty is greatly appreaciated.

Thanks,

Windows Live Gwyneth A.
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Well thanks for trying Noel . I did actualy do a search on this file and it came up with numerous versions that have been modified at different dates. The version that the problem relates to was modified some time ago so it should be out of date I would have thought! Anyway ,I have come to the conclusion it may be easer to do a complete re instalation of windows  or buy a new computer! 

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Yes Thanks for that Noel. The  APPCRASH link refered to Explorer rather than Windows Live anyway.

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