i get error code 0x800cc90 when I try to access my account

one of my account cannot send and receive email. 

Question Info

Last updated July 4, 2019 Views 536 Applies to:

Hi patsbowwow,


We apologize for the delayed response.


Let me assist you with your concern regarding being unable to send and receive emails due to error: 0x800CCC90.


Based on our investigation, the error message usually caused by the following:

1. Incorrect POP settings (usually the SSL option for SMTP) – check with provider if it is required or not
2. Firewall blocking ports (usually port 25) – could be 3rd party since Windows Firewall generally allows this port through, unless specifically told not to do so.

As our initial troubleshooting step, I recommend that you try to reconfigure your account. To do so, please visit the link below:


How do I add an account to Windows Live Mail?


Don’t hesitate to update this thread if you have further questions.


Thank you!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.