i get error code 0x800cc90 when I try to access my account

one of my account cannot send and receive email. 
 

Question Info


Last updated July 4, 2019 Views 536 Applies to:

Hi patsbowwow,

 

We apologize for the delayed response.

 

Let me assist you with your concern regarding being unable to send and receive emails due to error: 0x800CCC90.

 

Based on our investigation, the error message usually caused by the following:

1. Incorrect POP settings (usually the SSL option for SMTP) – check with provider if it is required or not
2. Firewall blocking ports (usually port 25) – could be 3rd party since Windows Firewall generally allows this port through, unless specifically told not to do so.

As our initial troubleshooting step, I recommend that you try to reconfigure your account. To do so, please visit the link below:

 

How do I add an account to Windows Live Mail?

 

Don’t hesitate to update this thread if you have further questions.

 

Thank you!

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