Error: "A problem occurred while trying to open this message" when opening a message on Windows Live Mail

Hello

I am asking for help in solving a problem with my email windows live mail 2012

My problem is with the opening of received and sent message in windows live mail 2012.

Good morning

For a few days I can not open any messages - neither received nor sent.

When you try to open both of them pops up information <A problem occurred while trying to open this message. Oops. Please try again.>

I do not know how to deal with this problem, because at the moment I can not even use email .....

I've tried uninstalling and reinstalling your e-mail, and repair.

Unfortunately, nothing helped.

I also read a little on the forum here, but I'm not computer scientist, and I'm all this information did not help.

I will be very grateful for information on how to return the mail to the proper functioning.

system-Windows 7 Home Premium, Service Pack 1

 

In advance thank you very much for the information

Sincerely,

Marzena Nowak

 

Here I put a link to my previous posts on the forum how to do it but did not solve the problem.

http://answers.microsoft.com/pl-pl/windows/forum/windows_7-ecoms/problem-z-otwarciem-odebranej-i-wys%C5%82anej/2f77988b-0664-48dd-bbc0-7e84b1f63596

 

I hope that you will help me in solving this problem

Regard

Marzena

 

 

Original title : Problem with windows live mail 2012

 

Question Info


Last updated October 16, 2018 Views 12,848 Applies to:
Answer

Hi MarzenaNowak,

 

Welcome to Microsoft Community forum and I am here to assist you in opening your emails on Windows Live Mail. Please be informed that the error message you have receive is a generic one which means that there is not enough memory that is why you cannot open the email. To troubleshoot this, follow the steps below:

 

1. Restart the computer (this is to ensure that Live Mail is fully shut down, and that none of it's components are in use when the computer starts)

 

2. Click Start, type CMD but do not press enter

 

3. You will see cmd.exe in the search results, right click on it and select Run as Administrator - type your admin password if asked, and if UAC pops up asking premission, allow it

 

4. You should now see the command prompt, with the following displayed:

 

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

 

C:\Windows\system32>

 

5. Copy the following (Ctrl+C)

 

esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"

 

Note: the "" are necessary

 

6. Right click in the command prompt Window, and select Paste, so you now see the following:

 

 

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

 

C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"

 

7. Press Enter. esentutl will now defragment the Live Mail database file

 

8. Once done, you can close the command prompt, and restart the PC again

 

Let us know if this does not resolve your issue so we can continue our support.

 

Thank you.

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Answer

0x800C0155,2

This happens to almost everyone who tries the defragmentation routine. The problem is this: esentutl makes a copy of the index file (Mail.MSMessageStore) and tries to defragment it. If the process is successful, the defragmented file is copied back to where it originally came from - but its owner has changed, because it was the System user account that created the file while the procedure is being run by administrator. So the normal user account doesn't have permissions to write to this file, which causes the error you're seeing. To correct this,

  1. Log on to Windows with an administrator account and ensure that no programs are running.
  2. Use Explorer to navigate to your store folder, probably at
    C:\Users\{user}\AppData\Local\Microsoft\Windows Live Mail
    where {user} is the Windows user having the problem.

  3. Right-click on Mail.MSMessageStore and select Properties.

  4. On the Security tab, click Advanced, then open the Owner tab.
    If the Current owner box doesn't contain your normal Windows user account, click Edit then Other users or groups.
    Type the name of your normal Windows user account into the Enter the object name... box and click Check names. The official name of the account should appear in the format {computer name}\{username}.

    Click OK, select this username in the Change owner to box then OK.

  5. Open the Permissions tab and click Change permissions.

  6. Click Add and type the name of your normal Windows user account into the Enter the object name... box and click Check names. The official name of the account should appear in the format {computer name}\{username}.

    Click OK, select this username in the Permissions box and click Edit.

    Select the checkbox labelled Full control in the Allow column.
  7. Click OK three times to close all dialogue boxes.

  8. Launch Windows Live Mail.

If you get stuck anywhere, Cancel your way out and report back.

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

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