Avoid 'photo email' and send photos by email

Technical Level : Basic

Summary

Many users are facing a problem where Windows Live Mail's photo email feature doesn't work as intended. If sending the message fails with error 0x8007007A, this means that the Microsoft Account you're signed in with in Windows Live Mail has been upgraded to a new platform. This has the side effect of breaking the photo email feature.

While it may appear to work with a single picture and the message is sent, the picture is not uploaded to OneDrive and all the recipient receives is the thumbnail image in the message itself.

This article describes how to resize and send photos (or other image files with the extension .jpg, .png, .gif or .tif) by email and gives an alternative method using OneDrive for large files or large numbers of files.


Details

If sending a message fails, the unsent message will stay in the outbox (below the account folders in the folder pane), where it might prevent later messages from being sent. Delete the failed message from the outbox to clear the blockage.

Once the Windows Live Mail sign-in account has been upgraded, the photo email feature cannot be used and has to be avoided. While viewing the message list in Windows Live Mail, press Ctrl-Shift-O for Options. On the Compose tab, ensure that Convert messages to photo emails when adding photos is not selected.

Here are some alternative methods for sharing pictures using Windows Live Mail.

Send embedded images by email
 

  1. Launch Windows Live Mail by clicking on the program shortcut on the desktop, the taskbar or on the start menu.
     
  2. When viewing the message list, press Ctrl-N to open a message compose window.
     
  3. Enter the intended recipients' email addresses in the appropriate fields, enter a subject for the message and then click inside the message body.
     
  4. On the Insert tab, select Single photo. This will open an Explorer Insert Picture window where you can navigate to and choose the photos you want to send. You can use Ctrl-click to select more than one picture, then click Open.
     
  5. Click on a photo. This will reveal the Format tab, where there are several options for manipulating the photo. Try them out to find ones that suit. Using the Size options to reduce the dimensions of the photo will reduce its file size as well, so you can send more pictures at once. Remember that any reduction in size will also reduce the image quality, so you have to strike a balance.
     
  6. If you happen upon a set of options that works well, click Set to default to apply them automatically to pictures you insert in the future. They won't be applied to photos already in the message, though.  
     
  7. Complete the message and click Send.

 
Share via OneDrive manually

This is useful if you have a lot of pictures to share, or particularly large ones. Many email services will not allow messages larger than about 3.5 MB.
 

  1. Go to OneDrive and sign in with a Microsoft Account. The the same one as you use here at this site will do fine.
     
  2. Click on New and select Folder. Give it a suitable name, e.g. Shared pictures
     
  3. Click on the new folder and use the upload options to copy the files you need to send. The options available may vary with browser, but the Upload button on the command bar should show you an Explorer window where you can select files to upload.
     
  4. Once the files are uploaded, click Share.


     
    1. If you use the Invite people option, OneDrive will automatically send an email to the addresses you enter. This will use the Microsoft Account name and address as the sender. Recipients will be able to view and download the files. If you need a record for yourself, include your own address in the list of recipients.
       
    2. If you use the Get a link option, the site will generate a URL that you can copy and paste into an email message. Recipients - and anyone else with the link - will be able to view and download the files.

Windows 10 users

On Windows 10, an easy way of sharing photos is to use the new OneDrive app, bypassing Windows Live Mail altogether:

Open a folder or create a new one to hold the photos to be shared.
 

  Add the photos to the folder.
 

  Select the ones to be shared.
 

  Share by inviting people. 
       This will send an email from the account that's active in the left-hand pane.
 

Use the Expand button  to add text to the email.  

Use the Add button on the Invite people page to find contacts.

These will be the contacts in People for the active account. Include yourself in the addressees list if you want a record in Windows Live Mail of what you shared with whom and what you wrote.

Two tips

If you use Send to > Mail recipient or similar function to send image files by email, Windows Live Mail will automatically invoke the broken photo email feature. When the new message window opens with the photo album in place, click on a photo and then on the Format tab that appears on the ribbon. If the paperclip button in the Album styles section is active, click it; this will attach the pictures to the message in the traditional way and avoid the 'Publishing photos' fault. The files will be attached at full size.

Photo email will only be invoked if the files selected to be sent are image files, i.e. with the extension .jpg, .png, .gif or .tif (or possibly one or two others). If you include a non-image file, e.g. an empty text file with the extension .txt, the files will be attached to the new message in the traditional way. You can remove the superfluous .txt file before sending.
 

  • To create an empty text file, open Notepad, then select Save as and call the file Dummy or similar. Save it in your pictures folder, or indeed save a copy in every folder containing photos you might want to share.
     


 

Forum Article Info


Last updated September 19, 2018 Views 23,222 Applies to:

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Thank you jFiredog. Your suggestion to "untick" the "Convert messages to photo emails when adding photos" and then send any pictures as a collection of individual attachments with the email seems to work fine. I can work with this whilst waiting for the "photo email" to get fixed (if it ever does).  If anyone else reads this then its a satisfactory and workable solution. Thank you once again.

Thank you very much Firedog. This was a splendid instruction. I had although Before tested lots of ways to send photos och had found your first alternativ. So it is as you write possible to send photos, but the presentation of them in the E-mail is not as elegant as in  the "old" way. There you could run them as a show.

I hope the problem will be solved

I hav e now tested your 2 suggestions and it worked well. and the OneDrive gives a very similar show as the former program.

Thanks, John Hugh and Mocanica, for your comments.
Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

Perfect! I've always used the "attach file" to include pictures in an email message. Using the "insert" option works perfectly! I'm still not sure why the former used to work and then stopped, but it doesn't really matter.

And your Tip with the paperclip also worked. So I have 2 good options.

Thanks so much for your help. And I love your moniker "Certified Pedant"!

I find the whole situation very frustrating. Thanks to this info I can now send more than one image at a time but I have to resize them first. I have been using Microsoft Digital Imaging Suite for a number of years and this automatically resizes images to your specification. This link to Livemail still does not work and jams my outbox with any email transferred. Right clicking on a collection of images and "sending by email" does not work ( this also resizes the images).

Although I have unticked the "convert images to photos" in compose it still tries and I have to use the "paperclip" every time as the system still wants to use Onedrive.

Microsoft have done us not favours with these changes.

Many thanks for all your comments and suggestions.

Nice write-up.

A few additional comments.

The inability to send Photo e-mail from a migrated account is a relatively new issue

 - an account migrated in Feb 2016 was capable of sending photo e-mail from April through June. Attempts in the first week of July failed.

- Another error code Windows Live Mail Error ID: 0x8CCC0003

- Recipient received links for previously successful Photo Emails still function as long as all other requirements are met to access and display.

Nice write-up

The inability to send Photo e-mail from a migrated account is a relatively new issue ...

Yes. An update to OneDrive on 8/9 June 2016 made some big changes, so I expect this was one of them. Another was the failure to create previews for PNG, TIF and probably more files added by any other means than uploading at onedrive.live.com.

- Another error code Windows Live Mail Error ID: 0x8CCC0003

Isn't that the one that says you're not signed in? It might mean in this context that sign-in failed; the account button should then read Sign out. It's worth checking at https://account.live.com/proofs/manage that there's a full set of recovery options configured. The verification required for this visit will usually remove the block on signing in that may have been applied as part of the migration or for some other reason.

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

Nice write-up

The inability to send Photo e-mail from a migrated account is a relatively new issue ...

Yes. An update to OneDrive on 8/9 June 2016 made some big changes, so I expect this was one of them. Another was the failure to create previews for PNG, TIF and probably more files added by any other means than uploading at onedrive.live.com.

- Another error code Windows Live Mail Error ID: 0x8CCC0003

Isn't that the one that says you're not signed in? It might mean in this context that sign-in failed; the account button should then read Sign out. It's worth checking at https://account.live.com/proofs/manage that there's a full set of recovery options configured. The verification required for this visit will usually remove the block on signing in that may have been applied as part of the migration or for some other reason.

Possibly but at this end when that error code was received while testing another user's feedback my account was signed on to MSFT(aka Live) services in WLM.  My first inclination, when someone pinged me about the error code was they weren't signed on but they verified they were.  Duplicated that error code using two different signed on and migrated MSA accounts sending(attempting) photo e-mail.  As you noted, possibly sign on related but apparently not migration or 'block related'...nor will it be the first time variation in errors with WLM occurred(i.e. some other reason)

I tried going direct to Onedrive. I loaded up some pictures, clicked on share clicked on my own email address and then clicked on the "tick". The window then showed an animation saying "sharing with ********" The image then was shown a "shared" but never arrived. I have tried this with a number of images to a number of email addresses shown on my Onedrive contacts list all without success. I have contacted Onedrive help again without success. They originally told me to try sending with the "allow editing" box ticked which I did, again without success.

Their last communication suggested that I try via "Outlook. Com" ????????????

Anyone any ideas.

Graag in het nederlands ook eens voor de mensen doe geen engels kunnen !!!

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