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Windows Live Mail and Outlook Mail

Technical Level : Basic


The latest version of is called Outlook Mail, sometimes referred to as 'Outlook on the web'. This version is built on the Office 365 platform, which should bring some performance improvements, and there are several interface enhancements. Some details of the preview version have been given in this blog post: New ways to get more done in

However, the new version no longer supports the DeltaSync protocol which is the default configuration in Windows Live Mail for Microsoft email accounts (those @outlook, @hotmail, @live, @msn, @windowslive and any other free account with a mailbox at This means that other methods will be needed to synchronize mail folders and messages with the Outlook Mail servers. This article explains how to achieve this by using IMAP instead of the default HTTP configuration.

Keywords: "server error 3219", "error 0x8DE00005", "updating the calendar", "Outlook Email"


Most accounts have already been upgraded to the new version. The indications of this for the user are:

A new layout on the web. The banner at the top of the page seems to vary, probably from market to market; this is the one I see:

In Windows Live Mail, an error message when synchronizing:

A.   Deactivate the old account

This account will no longer work, new messages will not be downloaded and there will be no synchronization of other folders. For the time being, then, right-click on the account name in the folder pane and select Properties. On the General tab, deselect Include this account when receiving mail or synchronizing, then click Apply and OK. This will ensure that the account folders will remain intact with their contents during the transition.

B.   Set up a new IMAP account

  1. When viewing your message list, press Ctrl-Shift-T to start the Add your email accounts wizard.
  2. Enter your email address, password and display name for outgoing messages.
  3. Select Manually configure server settings and click Next.
  4. For the incoming server, select IMAP from the dropdown.
    For the incoming server address, enter [see footnote] and change the port number to 993.
    Select Requires a secure connection (SSL).
    For Authenticate using, select Clear text from the dropdown.
    For Log-on username, enter the full email address.
  5. For the outgoing mail server address, enter and change the port to 587.
    Select Requires a secure connection (SSL) and Requires authentication.
  6. Click Next and Finish.

The program will try to connect and download the account folders and their contents. This may take some time if there are a lot of folders and/or messages, and it may stall. Be patient.

  • If the program successfully downloads the account folders, right-click on the new account name in the folder pane and select Properties. On the IMAP tab,
    • Select Check for new messages in all folders and Store special folders on IMAP server;  
    • Enter the following paths (carefully - if they are not exactly as shown, it may not work):
      Sent Items path: Sent
      Drafts path: Drafts
      Deleted Items path: Deleted
      Junk path: Junk

    • Click Apply and OK. If you're invited to reset the folder list, decline.

  • Right-click on the new account name in the folder pane and select Show or hide folders. The Show/Hide IMAP folders dialogue opens:

    Click the Reset List button to refresh the folder list from the server.

    On the All tab, use the Show and Hide buttons to indicate which folders you want to see in the folder pane.

    There may be a number of contacts folders - Hide them, because they don't contain anything meaningful in the mail window. It's also wise to Hide any other folders, like Outbox, that weren't there before. There should be only one folder for each of sent items, junk email and deleted items.

    Click OK.

  • While viewing the message list, press Ctrl-Shift-O for Options. On the Advanced tab, select Use the 'Deleted Items' folder for IMAP accounts.
  • You can right-click on an IMAP folder in the folder pane and select Synchronization options. You may wish to experiment with these; for the time being, mine are all on All messages. If you select Headers only, the message body will be downloaded for display each time you select the message in the message list to read it. It will not be stored on your computer.

* The names of the IMAP special folders in Outlook Mail were accurate on 1 January 2018. They may not be the same as the names they have at; the special folders there are the ones at the top of the folder list in the left-hand pane, above any user-created folders. These will often have localized names, i.e. in the display language selected in the webmail options.

C.   Remove the old account

Once you're quite sure that all of your messages have been downloaded and that there are none in folders under the old account that you need to keep that aren't in folders under the new account, you can right-click on the old account and select Remove account. This will remove the account from the folder pane and permanently delete all its folders and the messages in them, and it's irreversible, so please make absolutely certain that you want to do this before going ahead.  

Give your mail accounts names that are meaningful for you. Right-click on an account name in the folder pane and select Properties. Enter the name in the top box on the General tab, then click Apply and OK.

Calendar and contacts

Once your account has been upgraded, the calendar will no longer synchronize. Contacts will currently still synchronize with those at


Earlier versions of this article gave as the IMAP server name. Servers with this alias have become unreliable since March 2017, and gives better results for most users. Changing the server name will not affect messages in the mailbox. 


A print-friendly PDF of this article (559 kB) is available here:


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I get the error message:-

The host '' could not be found.  Please verify that you have entered the server name correctly.

On clicking "Details", the following appears:-

Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.

   Account: ([my email username])
   Username: [my complete email address]

   Protocol: IMAP
   Port: 993
   Secure(SSL): 1
   Code: 800ccc0e

There is plenty of memory on my system. 

In the above you appear to have 2 dashes between IMAP & mail.  May want to double check
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT

Also check to ensure no spaces after the server name, that was the mistake I made

'Server: ' - wrong

'Server:' - correct

Excellent instructions (a big thank you to Firedog), but I would like to add something for all of us who are not computer geniuses:  These steps must be executed in Windows Live Mail, not in Outlook (Outlook has different tabs anyway).  I found this out the hard way.  To open Windows Live Mail: Click on the Start menu and type "mail" in the "Search programs and files." Then click on Windows Live Mail and follow Firedog's directions exactly. 

I have a Hotmail, MSN, and Outlook email account. I got the Hotmail and MSN to sync to the Windows Live Mail, but could NOT get the Outlook email to sync, getting the same error as everyone else. I have been searching for DAYS for a solution, and I finally found this one. This is the ONLY one I could get to work. I have saved this whole thread as a .PDF so I can refer to it later if need be. So, A MILLION THANKS for posting this in really great detail. I now have all 3 syncing correctly in Live Mail. Thank you!!

Thank You. 

Although, I'll probably not follow what appears to be worthwhile work around, since

I only used the 'mail link' option.

Now my work around is to just C&P the website URL, the link, to a "new" message at Hotmail and then send it.

How do I get my hotmail to work again with outlook 2010? 

This article is only for users of Windows Live Mail.

Those using the Outlook Connector to access their Hotmail account will receive an email before the upgrade takes place. It currently reads as follows:

In the next few weeks we’ll be making some updates that will impact your, @hotmail, @live, or @msn email account. Those changes will prevent your email from getting delivered to the Outlook desktop application you use. When you notice that you stop receiving messages, simply follow these two steps:
For Outlook 2003 customers:
1. Remove your email account from your Outlook 2003 desktop application
2. Re-add your email account to your Outlook 2003 desktop application
For Outlook 2007 customers:
1. Remove your email account from your Outlook 2007 desktop application
2. Re-add your email account to your Outlook 2007 desktop application
For Outlook 2010 customers:
1. Remove your email account from your Outlook 2010 desktop application
2. Re-add your email account to your Outlook 2010 desktop application
When the update happens, you may not be able to refer back to this email in your Outlook desktop application. We recommend bookmarking or saving the two links (remove and re-add) in steps 1 and 2 above that apply to the version of Outlook you’re using. Remember, you can always access this message by logging into your account at at any time.

If you don’t know what version of Outlook you have, you can click here for instructions to find out.

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

Somewhere in this general thread category, Microsoft posted a fix, that works! Unfortunately, I have no idea in what thread it was posted.

This is the same error code i get so it should be related. However there is no fix for it yet, hopefully so i don't have to get rid of using this email account. Had it for 15 years or so

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Views: 373,195 Last updated: March 20, 2018 Applies to: