Restored email message ended up in Storage Folders

Question Summary
Other Windows Live Mail issues
Please provide your impacted Email address :
*** Email address is removed for privacy ***
Did you receive an error code or message?
No
Please enter the error code or message you received
none
Which version of Windows Live Mail are you using ?
Version 2011 (15.4.3538.513)
Choose your Operating System version :
Windows 7

Additional Details
I have three email addresses or entities.  I exported all the email files (Inbox and Sent) in my first Identity to an empty folder.  I am following the backup and restore WLM procedure, but I wanted to make sure I could restore these emails before I deleted them.  So I deleted all the emails in the new folder except one, and then I followed the restore procedure, but the restored email went into my Storage folder instead of back in my first edentity (Inbox).  Is this normal?  How can I direct the restored files to go back into the same identity file?  Thanks, Tomc

Answer
Answer
Hello, I followed your suggestions and got the log information, but I don't know how to attach it.  Tried to copy and past but file is too large.  Here are a couple of lines but they probably won't help??  Anyway, goinf offline and going back to WLM didn't change anything significantly??  Please let me know how I can send you this log file.  Thanks, Tomc

[09:48:54.35] 1778                 Mail:            Zone_MailChk ERROR: (booktree.cpp:3723), failed with 0x800CCE19 
[09:48:57.30] 1778                 Mail:            Zone_MailChk ERROR: (booktree.cpp:3723), failed with 0x800CCE19 
[09:48:59.47] 1778                 Mail:            Zone_MailChk ERROR: (booktree.cpp:3723), failed with 0x800CCE19 
[09:49:01.11] 16d0                 Mail:            Zone_MailChk [tx] Adding an orphaned file to the database: C:\Users\Tom\AppData\Local\Microsoft\Windows Live Mail\Cox (birdsongs2)\Deleted Items\68A2044D-00000002.eml
[09:49:01.14] 16d0                 Mail:            Zone_MailChk ERROR: (storutil.cpp:5325), failed with 0x800C013E 
[09:49:01.15] 16d0                 Mail:            Zone_MailChk [tx] Adding an orphaned file to the database: C:\Users\Tom\AppData\Local\Microsoft\Windows Live Mail\Cox (birdsongs2)\Deleted Items\73E04C89-00000003.eml
[09:49:01.23] 16d0                 Mail:            Zone_MailChk ERROR: (storutil.cpp:5325), failed with 0x800C013E 
[09:49:01.23] 16d0                 Mail:            Zone_MailChk [tx] Adding an orphaned file to the database: C:\Users\Tom\AppData\Local\Microsoft\Windows
Tomcol

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Answer
Answer
Thanks Ron.  I'll go ahead and proceed with the uinstall and reinstall of WLM with the prosumption that it will work fine when I restore all the files that I had backed upped.  So the way I understand it, if I back up each identity separately, then I could restore each identity separately or should I back up all folders and restore all folders together??  Thanks Tomc
Tomcol

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Question Info


Last updated March 16, 2018 Views 1,195 Applies to: