I'm not receiving emails sent by my family or friends

What can I do when I don't recieve emails sent by my family or friends? 

 

Question Info


Last updated April 24, 2019 Views 194,151 Applies to:
Answer

The best way to make sure that emails gets in your inbox is to add them to your contact list. Find a message from the sender’s email address and open it. You can simply click the link beside the sender’s email address that says “Add to contacts” to add the sender’s as your contact.

Check your Junk folder

1. Sign in to Outlook.com account.

2. Click on Junk on the left pane.

3. Check to see if the missing mail is in this folder.

4. If you see any messages that should have been delivered to the Inbox, click the Not Junk.

Check your Blocked sender list

1. From your Inbox, click the cog icon.

2. Select Options .

3. Under “Preventing junk email”, click Safe and blocked senders.

4. Click Blocked senders.

5. In the Blocked senders list, select the name or domain (the part of an e-mail address that follows the @ sign, such as outlook.com) that you want to receive emails from.

6. Click << Remove from list.

Add the email address to your Safe senders list

1. From your Inbox, click the cog icon .

2. Select Options .

3. Under “Preventing junk email”, click Safe and blocked senders.

4. Click Safe Senders.

5. In the text box, type in the email address or domain you’d like to always receive emails from.

6. Click Add to list >>.

Check your Email Rules

1. From your Inbox, click the cog icon.

2. Select Options .

3. Click Rules for sorting new messages under “Customizing Outlook”.

2. Perform one of the actions as per your requirement:

Click Edit next to the rule that you want to edit.

Or

Choose the rule that you want to delete and click Delete.

Note: Not all international characters are supported as filters.

Check your Junk Mail Settings

1. From your Inbox, click the cog icon.

2. Select Options.

3. Under “Preventing junk email”, click Filters and reporting.

3. Under "Choose a junk e-mail filter", choose the level of protection that you want, and then click Save. If the Exclusive level was set, all emails will go directly to your Junk folder except for messages from your contacts and email addresses that are in your safe senders, Outlook service announcements, and alerts that you signed for.

4. Click Save.

To go back to your inbox, click Outlook  on the top left portion of the screen.

Check your Reply-to address

1. From your Inbox, click the cog icon.

2. Select Options .

3. Under “Writing email”, click Reply-to address.

2. Select the radion button beside Current e-mail address.

3. Click Save.

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