Windows Live Mail- multiple copies of email

Hi Ben,

Thank you for posting your query on Microsoft Community.

Kindly reply:

1. Does this issue occur for a particular email account or for all the email accounts?

2. What is the domain of the email account that you have setup in Windows Live Mail?

Awaiting your response.

Regards,

Jesinta Rozario

Hi Ben,

Thank you for posting your query on Microsoft Community.

Kindly reply:

1. Does this issue occur for a particular email account or for all the email accounts?

2. What is the domain of the email account that you have setup in Windows Live Mail?

Awaiting your response.

Regards,

Jesinta Rozario

Thank you for your swift response Jesinta.

I have this issue with all mail ( double triplicate 6 copies ) with all incomeing mail. this started 3 days ago. 

I don't understand the domain part, ( I'm in my 70s and some of the jargon is over my head )

Hi Ben,

Thank you for your response.

In your email address @xyz.com is the domain, it may be @outlook.com, @Hotmail.com @gmail.com etc.

However, let's try the following steps and check if you might have added your email account multiple times. Follow the steps below.

1. Open Windows Live Mail and go to File > Options > Email account.

2. Check if you might have added an email account more than once If yes, then click on the email account and select Remove.

If your account is added only once, then login to your email account through the web browser and check if you receive multiple copies of the same email by sending a test email to your email account.

Awaiting your response.

Regards,

Jesinta Rozario 

Hi Ben,

Thank you for your response.

In your email address @xyz.com is the domain, it may be @outlook.com, @Hotmail.com @gmail.com etc.

However, let's try the following steps and check if you might have added your email account multiple times. Follow the steps below.

1. Open Windows Live Mail and go to File > Options > Email account.

2. Check if you might have added an email account more than once If yes, then click on the email account and select Remove.

If your account is added only once, then login to your email account through the web browser and check if you receive multiple copies of the same email by sending a test email to your email account.

Awaiting your response.

Regards,

Jesinta Rozario 

Once again thank you ! 

I have followed your Instructions and I have 2 e-mail addresses 

1 Live.co

2 Microsoft communities.

 Test e-mail sent to my e-mail accxount  has only one message.

 @Outlook .com would be original Domain.

Ben Rigmond

Hi Ben,

Thank you for your response.

In your email address @xyz.com is the domain, it may be @outlook.com, @Hotmail.com @gmail.com etc.

However, let's try the following steps and check if you might have added your email account multiple times. Follow the steps below.

1. Open Windows Live Mail and go to File > Options > Email account.

2. Check if you might have added an email account more than once If yes, then click on the email account and select Remove.

If your account is added only once, then login to your email account through the web browser and check if you receive multiple copies of the same email by sending a test email to your email account.

Awaiting your response.

Regards,

Jesinta Rozario 

Once again thank you ! 

I have followed your Instructions and I have 2 e-mail addresses 

1 Live.co

2 Microsoft communities.

 Test e-mail sent to my e-mail accxount  has only one message.

 @Outlook .com would be original Domain.

Ben Rigmond

Hi Jasinta ,

I do appreciate your help with this matter.

An update on the e-mail I sent to my  own account , Original e-mailarrived and another 5 arrived with 4 minute intervals between each. this is the same with all e-mails recieved.

Regards Ben

Hi Ben,

We apologize for the delayed response.

Kindly reply: Do you have any antivirus installed in your computer?

Let's first check if the issue is due to your account or Windows Live Mail. Therefore, remove your account from Windows Live Mail. To remove Windows Live Mail, click on File > Options > email accounts. Click on your account and select Remove.  

Now, login to https://outlook.live.com/ through the web browser and send a test email to your account. Check if multiple copies of the email still arrive when you access your email account through the web browser.

Let us know if you can still see multiple emails while accessing your account through the browser.

Regards,

Jesinta Rozario