"Windows Live Mail has stopped working" "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I am using Windows Live Mail on Windows 7. I am able to receive emails, but when I try to send an email, I receive a dialog box stating that "Windows Live Mail has stopped working"  "A problem caused the program to stop working correctly. Windows will  close the program and notify you if a solution is available."  But I never receive a solution.

I tried to open the event log but received an error, "MMC could not create the snap-in." I don't know what else to try.

<Original Title: Windows Live Mail Problem>

 

Question Info


Last updated January 2, 2020 Views 2,503 Applies to:

Hello,

Thank you for visiting Microsoft Community.

As per the description, you are experiencing issue with when you try to send an email, you receive a dialog box stating that: “Windows Live Mail has stopped working, a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available’ on the system.

I certainly understand your concern.

I would suggest you to try the following methods and check if that helps.

Method 1:

I would suggest you to try running SFC scan and check if that helps.

How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe)to scan your system files and to repair missing or corrupted system files in Windows. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

If the issue persists, follow method 2

Method 2:

If you still face an issue, I would suggest you to repair Windows Essentials and check if that helps. To do so, please refer to the steps given below.

1. Type Programs and Feature, in the search box.

2. Search for Windows Live Mail and click Uninstall a program.

3. Right-click on Windows Live Essentials and select Uninstall/Change.

4. Click Repair all Windows Live programs.

 

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Regards
Jayant Gupta - Microsoft Support Engineer

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Hello,

Thank you for visiting Microsoft Community.

As per the description, you are experiencing issue with when you try to send an email, you receive a dialog box stating that: “Windows Live Mail has stopped working, a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available’ on the system.

I certainly understand your concern.

I would suggest you to try the following methods and check if that helps.

Method 1:

I would suggest you to try running SFC scan and check if that helps.

How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe)to scan your system files and to repair missing or corrupted system files in Windows. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

If the issue persists, follow method 2

Method 2:

If you still face an issue, I would suggest you to repair Windows Essentials and check if that helps. To do so, please refer to the steps given below.

1. Type Programs and Feature, in the search box.

2. Search for Windows Live Mail and click Uninstall a program.

3. Right-click on Windows Live Essentials and select Uninstall/Change.

4. Click Repair all Windows Live programs.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Thanks for your reply. I ran the System File Checker and it found some corrupt files but was unable to fix some of them. Do you need to see the log file?

1 person was helped by this reply

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Hello,

Thank you for keeping us posted.

I really appreciate all your efforts in trying to fix this issue.

I would suggest you to refer to the article given below and check if that helps.

Fix a corrupted user profile

http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Regards
Jayant Gupta - Microsoft Support Engineer

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.