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Emails take 24 hours to come through

Question Summary
Other Windows Live Mail issues
Please provide your impacted Email address :
*** Email address is removed for privacy ***
Did you receive an error code or message?
No
Please enter the error code or message you received
no error code
Which version of Windows Live Mail are you using ?
Version 2011 (15.4.3502.922)
Choose your Operating System version :
Windows 7

Additional Details
I do not automatically receive new emails...they take 24 hours to come through

Hi chmann,

Thank you for posting in our forum. For us to better understand your concern, please answer the questions below:

    - Do you encounter the issue when accessing the email client (Windows Live Mail) or the web-based email (Windows Live Hotmail)?
    - If you're using the email client, do you encounter the same issue when accessing the web-based email?
    - When did this issue started to occur?
    - Do you make any changes to your account before this issue occur?
    - Have you checked the different settings on your account?

Thanks!

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Hi Jacquilyn
in reply to your questions:
-I have used email for years and this problem has only occurred very recently...possibly since accessing Windows Live Mail
-I havent made any changes to my account (only Windows Live Mail)
-I dont think there are any changes on other setting in my account
many thanks
chmann

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Hi chmann,

To further investigate with this issue, we will need additional information below:

  • Does the same issue occur when you access your account on a web browser?
  • Does this issue occur to all emails you receive?
  • Do your contacts receive any bounce message or delivery status notification (delay)?
Thanks,

Windows Live Kyne G.
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Hi Kyne G
In reply,
*yes, the same problem occurs when I access my account on a web browser
* issue occurs to all emails
* Dont believe there are any problems with my contacts
Thanks chmann

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Hi chmann,

Please edit your Windows Live Mail settings in Send / Receive Messages. To do this, please follow these steps:
  1. Open Windows Live Mail.
  2. Click Alt + F, O, M.
  3. Under General tab and Send / Receive Messages, please tick the checkbox for Check for new messages every ( ) minutes and you may choose the number of minutes of when the mail client will check for new emails.
  4. Click Apply then OK.
Post back if issue still persists.

Thanks,

Windows Live Glenda A.
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Thanks Glenda A, I'll give it a try now!  chmann

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Question Info

Last updated December 26, 2022 Views 139 Applies to: