Display anomalies following update to Windows 10 v.1803

A number of users have reported display anomalies following the April update to Windows 10. Only one user has so far posted a screenshot illustrating the phenomenon, and it's reproduced here:



Microsoft is not concerned about problems with unsupported software, so we're on our own here. With a concerted effort, we should be able to crack this, but it means we need some data to act on. I hope you'll be willing to help out.

One user has reported that rolling back his graphics driver to an older version solved the problem, so it seems that the phenomenon is a result of an unfortunate driver update. To troubleshoot the problem, then, with a view to finding a solution, would affected users please reply here with the information requested. In the post below this one on page 1 of this thread, there is a data-entry table. Please click the Reply button below the table, and then select Reply with quote so that you have the table already in your post. Click in each User's data cell and enter your information. Add any supplementary information you think may be relevant and then Submit. Good luck!

EDIT a few days later

Many thanks to those who posted details of their environment. I think we have enough data now to establish that only users with older Intel integrated graphics and using Intel driver 8.15.10.2697 are affected. One user reports that using an older version of this driver worked, while another reports that it didn't. There is a generic driver available on the Intel website, but we've yet to hear whether anyone has tried it out. If Windows Live Mail behaves with this driver installed, well and good, but there may be a price to pay in terms of performance degradation in other applications - Photoshop, for example, or PowerPoint. Gaming won't be as much fun, I suspect, and non-native screen resolution may not be available.

Here are the collated results of the data collection:  https://1drv.ms/x/s!Aofky0_NNFsnlY0rG9fiG5ZO-6adiQ

Here is the graphics driver spotted by SkBowman: https://www.intel.co.uk/content/www/uk/en/support/articles/000005629/graphics-drivers.html

 

Question Info


Last updated January 25, 2020 Views 10,739 Applies to:
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 I would like to try your fix but is it possible that you could walk me step by step through it as I am certainly no computer-whiz!!  I did look to see what I have on my computer & it is Intel (R) Pentium (R) Dual CPU #2180    64-Bit  if any of that is helpful.   Any clearer

info. you can give me would be very much appreciated to get this mess fixed!!

Here is a one click solution:

fix-live-mail.zip

Open fix-live-mail.zip and double-click the "runme" file inside.

This script will copy d3d10level9.dll from Windows 10 Version 1709
into the program directory of Windows Live Mail.

You should (hopefully) see the message "completed without error" 

after running this script.

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I found a solution for this strange Problem on my old Intel 945 Express Chipset.

I've copied d3d10level9.dll from Windows 10 Version 1709 into the Program Directory of Windows Live Mail (C:\Program Files\Windows Live\Mail) on Windows 10 Version 1803 and everything is back to normal!

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