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Cannot Uninstall Windows Live Essentials

I cannot uninstall Windows Live Essentials. I've tried disabling my antivirus software, disabling my firewall, etc., but nothing appears to work. Here is the pair of error messages I keep receiving:

0x80040609
wllogin-amd64

0x8007064c
WLMimeFilter-amd64

Any help would be appreciated.

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Have you tried removing it from programs & Features (win 7) or add/remove, IN SAFE MODE (F8)?
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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I tried that just now, and no luck. I have a brand new error:

0x80070641
wllogin-amd64

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Hi,

 

If you are receiving error code 0x80040609 when uninstalling Windows Essentials, please check the link below for steps ( steps 1, 2 and 3) on how to troubleshoot this error code:

 

Error 0x80040609 when installing Windows Essentials 2011

 

Please inform us if the issue still persists.

 

Thanks!

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Sorry, but that's not my problem. I'm having problems uninstalling Windows Essentials. That link is to help with a clean reinstall.

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Hello,

 

We apologize for the confusion. For us to further investigate the issue, please provide us log files for Messenger. I have sent you a private message for the instructions.

 

Note that you need to be signed in to view the private message. After uploading the log files, please reply back to this thread.

 

Thank you.

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Hello,

 

To further investigate your concern, I'll be escalating your issue.

 

Your patience is appreciated; please continue checking back for updates.

 

Thank you.

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Hi Erik,

We received the Application event logs you've provided. For us to further investigate please provide us the System event logs by following the steps I sent in the private message.

Thanks,
Gerard G.

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Hi,

 

Thank you for uploading the requested log file. We will forward that information to our support specialist for further investigation. Please check this thread from time to time for updates. Your patience is highly appreciated.

 

Regards,

Leonard.

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Hi,

 

It's possible that registry keys are corrupted and/or 3rd party applications are causing this issue during installation. Other than that, we need to make sure that you have the latest Microsoft updates installed. To troubleshoot this issue, please follow these recommended steps:

1. Do a system file check. http://support.microsoft.com/kb/929833
2. Restart computer.
3. Disable all startup programs.
Follow steps 1-3 only.
http://windows.microsoft.com/en-IN/windows-vista/Run-Selective-Startup-using-System-Configuration
4. Make sure no 3rd party anti-virus/security software is running.
5. Make sure Windows Firewall is ON.
6. Run the FixIt tool for installation issues. Follow this link.
7. Install the latest Microsoft .NET Framework.
http://www.microsoft.com/en-us/download/details.aspx?id=17851
8.Run Windows Update. Make sure all Microsoft updates are installed.
9. Uninstall Windows Live Essentials:
How to uninstall Windows Live Essentials via CMD line parameter

 

Let us know the result afterwards.

 

Thank you.

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When I try to run the FixIt tool, windows essentials isn't listed, so I picked "Not Listed," and now it's asking me for a product code. I've never had a product code for Window's Essentials, because it came preinstalled. Should I skip this step?

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* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

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Last updated December 21, 2023 Views 2,095 Applies to: