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Windows hanging issue



Hi Team I'm Facing hanging issue with windows enterprise version and i have tryed all the solution but issue is not resolved can please help.



The program explorer.exe version 10.0.19041.4239 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2484
Start Time: 01daa0532b3d45aa
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: b6e2e068-86d4-4fa7-9a5e-eb9ead4d914f
Faulting package full name: 
Faulting package-relative application ID: 
Hang type: Unknown



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Hello,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to hang.

1. Try boot into sfae mode and check if the issue fix:

Start your PC in Safe Mode in Windows - Microsoft Support

2. Press Ctrl+Alt+del to open task manager, restart explorer.exe in task manager

3. Hard drive, RAM, video card, or another hardware can also cause a computer to lock up. Try update drivers, check if there is driver confliction, and uninstall 3rd party anti-virus softwares.

4. Try check if press "Ctrl+Alt+Del" together when the machine hangs. If press "Ctrl+Alt+Del" together can open task manager, check which process is unresponsive and end that task.

 

Have a nice day. 

Best Regards,

Molly

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Question Info

Last updated May 13, 2024 Views 53 Applies to: