Windows Surface RT Windows Store coming up with "This version of Windows is no longer supported by Windows Store" message.

I recently did a complete reboot of my Surface RT as it wasn't performing correctly- Ever since when opening the app store I get a message saying "This version of Windows is no longer supported by Windows Store". I know others have had this issue and I've honestly tried everything everyone has suggested. Everything. Nothing has worked. WSReset.exe just opens up the app store with the exact same message. I really need a solution. Thanks. 
 

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Last updated August 26, 2018 Views 952 Applies to:

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Hi Patricia,

This is a known bug in Windows 8.1. Our Support Engineers are currently looking into it and are doing their best to resolve the issue as quickly as possible. We'll keep you updated via this thread once a fix has been released.

Regards.

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MS has released 2 updates - since the issue

1) Defender definitions

2)optional - Quarterly

Not sure, but likely the Optional is the Fix.

I've selected <Both> on 3 Tablets and the store now works on all 3..........

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We'd like to inform you that the bug regarding Windows 8.1 Store has already been resolved by our Support Engineers. Should you have any further concerns, feel free to post back.

Regards.

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There must be 10 threads about that problem in forums, these solutions don't work, this is clearly a recent update causing the issue.

Microsoft please fix this!

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I'm a desktop technician and messing with computers is also a hobby. It was definitely a pain to get the store functional. I went ahead and disabled the service for Windows update on my device in services to prevent automatic updates from going any further as a more recent one may have been the culprit quite possibly. Microsoft is probably having an issue narrowing down the update(s) that probably caused the issue if it was update related, and what was impacted to cause this error. Unfortunately, the error behavior is just that the store isn't supported without a technical error code tied to it like with some other programs provide. It might take them some time to narrow down the cause if they are actively looking into the issue.

I just figured I'd try to figure this out on my own if possible. 

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Yes, everything is up to date. Thanks.

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I'm glad to hear that Kristoffer, thanks in advance!

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I've been having the same problem here, and have done everything possible to fix it. Many people still use the rt surface tablet so please

find a solution for this problem quickly. 

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Hi Roxanne,

This is certainly something that we should work on. Please follow the steps below to resolve the issue:

  • Go to Settings.
  • Choose Change PC Settings.
  • Select Update and recovery.
  • Click on Recovery.
  • Select Refresh your PC without affecting your files. Wait for the process to complete and check if Windows Store is now working.

Let us know if the solution provided works for you. Otherwise, we’ll be here if you need further assistance.


This did nothing for my Windows RT. I am still receiving the same message. Any other options? Thank you.

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Hope there is a fix for this soon. 

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