I have Windows XP Professional Version 2002 Service Pack 2 and have spent all day (from 9:00am to 9:25pm) trying to update to XP 2003.

I have Windows XP Professional Version 2002 Service Pack 2 and have spent all day (from 9:00am to 9:25pm) trying to update to XP 2003. I have a Microsoft Office 2003 CD and when I try to download I get a message saying "Required Install File YS561401.CAB could not be found" !I have been going around in circles ALL day!!! Can someone please HELP ME!  When I try to set automatic updates for my computer I keep getting this message: "The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem" - None of the options has helped me at all! I've even tried to download "Silverlight" (as recommended) and I get an message ID: 1511 - "Install missing Windows components, download from Windows update!!! ARRRGH!  During the day I've also received Error 0x80244019 and Error 0x80240036. What's going on?????
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Answer
Answer
Hi Kenny_47,

There is no XP 2003; if you want to upgrade your XP from SP2 to SP3, download it from here:- http://www.microsoft.com/en-us/download/details.aspx?id=24

I would suggest to install the following updates before installing XP SP3:
  1. Windows Installer for XP from:- http://www.microsoft.com/en-us/download/details.aspx?id=8483
  2. Download and install the Windows Update Agent: http://support.microsoft.com/kb/943144/en

Are you using a original Office 2003 CD?
Thanks,
Paul

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Hi,

You would probably be better off posting a separate question if the Office forum regarding the issues you are having with Office...

http://answers.microsoft.com/en-us/office/forum/office_2003

However, with regard to the Windows Updates errors that you are getting, i.e. 0x80244019 and 0x80240036, I can state that Windows Updates no longer works until you have service pack 3.

Before you install SP3 read this article…

http://support.microsoft.com/kb/950717

…and if your PC is an HP Pavilion, Presario or Media Center and has an AMD processor you need to install this patch before installing SP3…

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=uk&lc=en&dlc=en&softwareitem=pv-60484-2

…to find out if you have an AMD processor...

  • Hold down the Windows key (between Ctrl and Alt) and hit the Pause Break key
  • Your processor type is shown in the Computer: section

Then install SP3 by downloading and running from...

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=24

…you can ignore the text that says that it is for network installations and also ignore the text advising Windows/Microsoft Update if only updating one PC.

Then try and get up to date with Windows Updates.

It may be that this fixes your Office issue but I am not confident of this. If it doesn't, post a new question in the Office forum (link above).

Tricky

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Last updated May 17, 2021 Views 5,492 Applies to: