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I have windows xp home edition-version 2002-service pack 2. Message ox80240036 when I try to install updates. What could be the problem?

I did this about a year ago and everything worked fine. I tried the" fix it" and "ask microsoft" and a long address that ends in "x86-enu.exe" but that was "not available". Again, when I try to connect to "downloads" I get the message http://www.update.microsoft.com/windowserror0x80240036update/. 
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Answer

Hi,

Windows Updates no longer works until you have service pack 3.

Before you install SP3 read this article…

http://support.microsoft.com/kb/950717

…and if your PC is an HP Pavilion, Presario or Media Center and has an AMD processor you need to install this patch before installing SP3…

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=uk&lc=en&dlc=en&softwareitem=pv-60484-2

…to find out if you have an AMD processor...

  • Hold down the Windows key (between Ctrl and Alt) and hit the Pause Break key
  • Your processor type is shown in the Computer: section

Then install SP3 by downloading and running from...

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=24

…you can ignore the text that says that it is for network installations and also ignore the text advising Windows/Microsoft Update if only updating one PC.

Then try and get up to date with Windows Updates.

Tricky

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Question Info

Last updated February 16, 2023 Views 39 Applies to: