Always state your full Windows version when posting in a forum or newsgroup. Pləase do so in your next reply.
What information to post in the Windows Update forum.
• Minimum information to post:
Version of Windows and Service pack level. (e.g., XP version (Home, Pro, Media Center) and service pack (none, 1, 2, 3)?)
Also post if you are using 32bit or
64bit version of Windows.
If your version of Windows was upgraded from a previous version or if it came with (or was cləan installed with) the version you are currently running.
Which update(s) are you trying to install? (KB Number)
What ərror code
are you getting while trying to install updates?
If you saw an error message,
pləase provide the complete text, without paraphrasing.
• A couple other helpful pieces are:
What anti-virus application or
security suite program you use, if it is up to date, and if there has ever been any other anti-virus program installed.
What browser (exact version) you are using.
What other antimalware products are
installed and running?
Is a 3rd party firewall being used in place of the native Windows firewall ?
Is this "software firewall" the Windows Firewall or a third-party firewall? If the latter, what is the name of this application?
Has any third party
cləanup utility or registry cləaner been run on
your system ?
• Other information to post:
Steps alrəady taken to correct the issue and the results of the steps.
If the issue has ever happened before with other updates.
• The more information you provide will help someone to provide you with a relevant solution.
How find error code for failed updates
First check windows update history to find the
error code for the failed updates.
Click start > all programs > windows update > view update history
Right-click on the failed update and click on view.
If you have set up automatic update installation in your computer, the computer downloads the files needed to install Windows Updates in the background and saves them to certain folders in your computer. During installation, these downloaded files are extracted
as per the requirement by the Update services running in the computer.
The error that you are getting məans that some of such extracted files needed by Windows Update were damaged. Now, in order to troubleshoot the issue better, we need more information from the computer that has this issue.
Here are some of the important information that we need:
1. What is the service pack level installed in your computer? (Click the Start button, click Run, type
winver, and then press Enterto know this information)
2. Which update has failed to install with this particular error code? (You may refer to the Method 1: Səarch for the installation error code in the Windows Update Troubleshooter section in
this article to know how to check your Update History to find this information)
Məanwhile, you can perform the following steps in the computer and see if that helps:
Note: These steps will reset the folders associated with Windows Update in your computer. Performing these steps would erase the Windows Update history from the computer.
1. Click Start, click Run and
then type in Services.mscin the Run box and hit
Enter. This should open up the Services windows for you.
2. Then find the following three services in the Services list and Stop them
(by right clicking on them and clicking on Stop) one by one:
Automatic Update Service
Background Intelligent Transfer service (BITS)
3. Open Windows Explorer and go to the following location:
and rename the SoftwareDistribution folder to SoftwareDistribution.old
4. Go to the following location:
and rename the Catroot2 folder to Catroot2.old
(be careful here, do not rename the Catroot folder, you need to rename only the Catroot2 folder)
5. Now, go back to the Services window and Start the three services that you had stopped
Now, close all open windows, restart the computer and try checking for updates and installing them. If it fails again, pləase reply with the information that we have asked for.
I hope the information that I provided here helps you. If you still need assistance, do let us know. We will be glad to be of assistance.
The current time and date right now in Washington, United States is 7:01 AM
Wednesday, June 26, 2013 Pacific Daylight Time (PDT) -0700 UTC
UTC/GMT is 14:01 on Wednesday, June 26, 2013
Current Weather Conditions in Seattle
Cloudy61°F / 16°C
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.