XP login screen stays on

After coming out of hibernation, the login screen on my XP laptop stays on, even though I have it set to turn off the display after 10 minutes, and to go into Screen Saver after 11 minutes, if the turn off option doesn't work.  After logging in, the display turns off normally.  This just started within the last month or so.  It used to work ok.  Maybe an update did something wrong.  Is there a fix for this? 

 

4/8/13:  I edited this to remove "power down" and "restart" from this question.  Things work ok for those.  The problem only happens after hibernation. 

 

 

Question Info


Last updated March 30, 2018 Views 65 Applies to:

Hi,

 

Thank you for posting your query in Microsoft Community Forums.

 

As per the description provided, I understand that Windows XP login screen stays on when you start the computer. I will certainly help you on this issue.

 

I appreciate if you could help me with more information.

 

1.      Did you make any software/hardware changes on the computer prior to this issue?

2.      Are you able to boot into desktop?

3.      When exactly does the login screen struck?

4.      What do you mean “if the turn off option doesn't work”?

 

This problem can occur when your computer enters into the Hibernate mode and accesses a corrupted memory snapshot. Try these methods.

 

Method 1:

I would suggest you to login into safe mode and check if the issue persists.

Step 1:

Refer the below link to boot to safe mode.

A description of the Safe Mode Boot options in Windows XP: http://support.microsoft.com/kb/315222

 

Step 2:

If the issue does not persist in Safe Mode then perform a Clean Boot to find the program that is causing this and then disable or remove it.
How to configure Windows XP to start in a "Clean Boot" state:
http://support.microsoft.com/kb/310353

Note: Make sure you reset the computer to normal mode after the troubleshooting completes. Refer the section “Steps to configure Windows to use a Normal startup state”

 

Method 2:

I would suggest you to scan your computer with Microsoft Safety Scanner, which would help us to get rid of viruses, spyware, and other malicious software.
http://www.microsoft.com/security/scanner/en-us/default.aspx
Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

 

For your reference:

 

Windows XP Welcome Screen Appears to Stop Responding (Hang) During Logon

http://support.microsoft.com/kb/816873

 

Windows XP Stops Responding at the Welcome Screen

http://support.microsoft.com/kb/294427

 

Get back to us for any issues related to Windows operating system. We will be happy to help you. We, at Microsoft try to provide our customers with the best experience.

 

 

Regards,
Anil

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Hi,

 

Thank you for posting your query in Microsoft Community Forums.

 

As per the description provided, I understand that Windows XP login screen stays on when you start the computer. I will certainly help you on this issue.

 

I appreciate if you could help me with more information.

 

1.      Did you make any software/hardware changes on the computer prior to this issue?

 

NO. 

 

2.      Are you able to boot into desktop?

 

YES. 

 

3.      When exactly does the login screen struck?

 

RIGHT AFTER I BRING IT BACK FROM HIBERNATION. 

 

4.      What do you mean “if the turn off option doesn't work”?

 

I HAVE IT SET TO TURN OFF THE SCREEN AFTER 10 MINUTES. IN CASE THIS DOESN'T WORK FOR SOME REASON, I SET SCREEN SAVER TO BLANK THE SCREEN AFTER 11 MINUTES.

 

This problem can occur when your computer enters into the Hibernate mode and accesses a corrupted memory snapshot. Try these methods.

 

Method 1:

I would suggest you to login into safe mode and check if the issue persists.

Step 1:

Refer the below link to boot to safe mode.

A description of the Safe Mode Boot options in Windows XP: http://support.microsoft.com/kb/315222

 

Step 2:

If the issue does not persist in Safe Mode then perform a Clean Boot to find the program that is causing this and then disable or remove it.
How to configure Windows XP to start in a "Clean Boot" state:
http://support.microsoft.com/kb/310353

Note: Make sure you reset the computer to normal mode after the troubleshooting completes. Refer the section “Steps to configure Windows to use a Normal startup state”

 

Method 2:

I would suggest you to scan your computer with Microsoft Safety Scanner, which would help us to get rid of viruses, spyware, and other malicious software.
http://www.microsoft.com/security/scanner/en-us/default.aspx
Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

 

I ALREADY HAVE A VIRUS SCANNER.  IT DOESN'T DETECT ANY VIRUSES. 

 

For your reference:

 

Windows XP Welcome Screen Appears to Stop Responding (Hang) During Logon

http://support.microsoft.com/kb/816873

 

IT IS NOT HANGING. 

 

Windows XP Stops Responding at the Welcome Screen

http://support.microsoft.com/kb/294427

 

IT DOES RESPOND. 

 

Get back to us for any issues related to Windows operating system. We will be happy to help you. We, at Microsoft try to provide our customers with the best experience.

 

 


I have inserted answers above in capital letters. 

 

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Problem seems to have gone away after a power-down and power-up. 

 

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Hi,

 

Thank you for updating the status of the issue. I appreciate your efforts.

 

I am glad to know that the issue is resolved. If you face any issues related to Windows in future, post it on Microsoft Community Forums. We are here to help you and guide you in the right direction.

 

Thank you.

Regards,
Anil

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Unfortunately, there is still a problem.  It works after a Shut down or a Restart, but the problem comes back after a hibernation. 

 

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