ITunes won't install.

When I try and install ITunes I get a message saying a program in the windows installer package could not run. 

 

I've tried all of the suggestions in the threads, but nothing works. 

 

Do you have any other suggestions?

 

Thank You.

 

Phil

 

Question Info


Last updated August 7, 2019 Views 27,995 Applies to:
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If you've truly tried "all of the suggestions," I have nothing more to add. 

But you might want to take a look at the following:

To perform a "clean installation" of iTunes use this suggested technique, taken from Apple Support article HT1926.

Caveat:  the Windows Uninstaller Cleanup Utility mentioned in the directions below has been removed from the Microsoft download servers because it apparently sometimes removed more than it was supposed to (I believe this was related to Office uninstalls).  You can still obtain the Windows Installer Cleanup Utility here --> http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html  An alternative is free Revo Uninstaller. Before you use these cleaners, you should create a System Restore point first (or backup the Registry with ERUNT).  See http://windowsxp.mvps.org/registry.htm  A full disk image would be even safer if you have that capability.

Go into Control Panel > Add/Remove Programs
Remove these applications:
1. Apple Software Update
2. Apple Mobile Device Support
3. Bonjour
4. iPod for Windows (this may or may not exist, either way, it's not needed so we can remove it)
5. iTunes
6. QuickTime

Open My Computer > C: > Program Files
Delete this folders (if present)
1. iPod
2. iTunes
3. QuickTime

Empty your temp directory:
Open My Computer > C: > Documents & Settings > your user name > Local Settings and delete the contents of the folder called "Temp"

If you can't see Local Settings, turn on hidden files:
Tools > Folder Options > View tab
Select Show Hidden Files & Folder and click OK

After that folder is emptied, restart the computer

Download & Install the Windows Installer Cleanup Utility:
http://support.microsoft.com/kb/290301/
Launch the Utility: Start > Programs > Windows Install Clean Up
Select any of the above mentioned applications, and click Remove

Restart the computer again
Download & install iTunes again from here: http://www.apple.com/itunes/download/




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LemP
Volunteer Moderator
MS MVP (Windows Desktop Experience) 2006-2009
Microsoft Community Contributor (MCC) 2011-2012

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I don't know why the Found New Hardware Wizard keeps reappearing, but ...

Read the following MSKB article --> http://support.microsoft.com/default.aspx?scid=kb;en-us;298370

You'll notice that the KB article describes the problem ... but only when a printer (rather than your video card) is installed.

The "workaround" suggested in the KB article is to follow the steps in the Wizard and let it finish.  That's a PITA to do each time you boot up. 

You can try the first "solution" offered by the KB article -- "contact the manufacturer of your printer for an updated driver or specific instructions about how to complete the Found New Hardware Wizard for your particular" video card.  What I would do in your situation is go to http://www.geforce.com/Drivers/Results/38913, download the driver and install it following nVidia's instructions.

If installing the latest nVidia driver doesn't solve the problem and you're willing to live dangerously, read on.

First, backup the registry.  I would do both a System Restore point and run ERUNT (ERUNT backups can be accessed through the Recovery Console).

The KB article claims that a possible cause of the problem is a damaged registry key that you are instructed to delete.  The key identified is
 
     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\LPTENUM

You can see if deleting the registry key corresponding to your video card has the desired effect by following these steps:

  • Open Device Manager (Start > Run > devmgmt.msc > OK)
  • Expand the "Display adapter" category by clicking the +
  • Double click on the entry for your video card
  • Click the "Details" tab and make a note of the first part of the "Device Instance ID."  What you're looking for is the part that looks like this:  PCI\VEN_10DE&DEV_03F0  You can ignore the rest of it
  • Close Device Manager
  • Open the Registry Editor (Start > Run > regedit > OK)
  • Navigate to the following key


     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI

  • Expand that key by clicking on the plus and look through its sub-keys until you find one with the same string as the one you noted from Device Manager
  • Right-click that key, select Export, and save it someplace where you'll be able to find it (e.g., your Desktop)
  • Delete the key and reboot.
  • If all goes well, the video card will be detected and Windows will install and the Wizard will stop popping up.

Your backup if things go wrong:

1.  First try to restore the key by double clicking on the reg file you created
2.  If that doesn't work, use System Restore
3.  If that doesn't work (but it should), use the backup created by ERUNT (read the help files first)

-----
LemP
Volunteer Moderator
MS MVP (Windows Desktop Experience) 2006-2009
Microsoft Community Contributor (MCC) 2011-2012

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