I get an error "R6002 floating point support not loaded" everytime I run CCleaner. Please help!

Since last week I am facing this error...
Please help me.

My OS is Windows XP (SP 3) 
 
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Last updated August 20, 2018 Views 80,515 Applies to:

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what is the exact error message?

what is your current antivirus?

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

 

Have you tried to uninstall ccleaner, reboot , and then reinstall?

 

Dell Dimension 3000, Firefox, WinXP Pro/Sp3, 360 TSE by Qiho, MBAM

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Error message :

Runtime Error!
Program: C:\Program files\CCleaner\CCleaner.exe
R6002
-floating point support not loaded

Current antivirus : avast

System information :
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3, v.3311 Build 2600
OS Manufacturer Microsoft Corporation
System Name ABC
System Manufacturer INTEL_
System Model D945GLF_
System Type X86-based PC
Processor x86 Family 6 Model 28 Stepping 2 GenuineIntel ~1596 Mhz
BIOS Version/Date Intel Corp. LF94510J.86A.0229.2009.0729.0209, 29/07/2009
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.3311 (xpsp.080212-0005)"
User Name ABC\Mahi
Time Zone India Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 291.77 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys

I tried uninstalling CCleaner, reboot and reinstall.
but error persists....

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http://windows.microsoft.com/en-US/windows-vista/What-is-a-runtime-error

one of the causes listed above is malware, so let's ensure your system is clean:

Download, install, update and do full scan with these free malware detection programs:

 

Malwarebytes (MBAM):   http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/

 

it might also be not enough physical memory, which in your case you would have to get more memory since yours shows 291.77 mb.

post back with above scans.

 

http://answers.microsoft.com/en-us/windows/forum/windows_xp-performance/i-keep-on-getting-rundll-error-loading-cdocuments/5cb048aa-db6b-4eea-a26a-cd4966b1c3ab

2 post from Elder L.

 

A "Cannot find...", "Cannot start..., "Cannot load...", "Could not run..." Cannot run" "Error loading...” “Runtime error…” or "specific module could not be found" message at startup is usually related to malware that was set to run at startup but the referenced file(s) has been deleted after a malware scan leaving behind a registry entry or startup item pointing to a file that does not exist.  

 

It could be from a malicious software removal or an uninstalled application.  The entry may have a curious looking name since it was probably generated at random when the malware was installed. If you search your system for the referenced file, you may not even find it.

 

Windows is trying to load this file but cannot locate it since the file was mostly likely removed during a scan for malicious software. However, an associated orphaned startup parameter or registry entry remains and is telling Windows to load the file when you boot up or login.

 

You need to remove the referenced entry so Windows stops trying to load or run the file. It may or may not be in the registry but you can find it.  Autoruns (see below) will find the item no matter where it is. 

You need to be sure to fix the problem and not just fix the symptom of the problem by simply relieving your system of the displaying message - that is not a fix (there is a difference).

 

If you just locate and uncheck the item in msconfig, that disables the item but does not remove the reference to the bogus startup item from your computer.   The msconfig program is not a startup manager, it is a troubleshooting tool.  Disabling things in msconfig to put a stop to the messages and thinking your problem is resolved is short sighted and leaves behind a sloppy XP configuration.  Merely disabling the display of a startup error message should not count as a "solution" to the problem.

 

If you are comfortable editing the registry you can search for and remove the reference directly from there or remove it using a popular third party tool called Autoruns.  The problem may not always be found in the registry though.

 

Before making any changes to your registry by hand or with third party tools, be sure to make a backup of the registry first. There is no undo or quit without saving option in regedit.

 

Here is a link to a popular registry backup tool:

 

http://www.snapfiles.com/get/erunt.html

 

You can also use Autoruns to find the leftover startup item no matter where it is hiding.  Autoruns does not install anything on your computer.  It will display all of the startup locations where the reference might be so you can disable it or delete it completely.  Here is the download link for Autoruns:

 

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

 

Launch Autoruns.exe and wait for it to finish populating the list of entries.

 

When Autoruns is finished scanning your system, it will say "Ready" at the bottom left corner.  Autoruns can be a little intimidating at first if you have never see it before since it displays a lot of information.  You are really only interested in a couple sections.

 

The problem item is usually in the system startup or user startup entries so click the Logon tab and see if the startup item is there.

 

Scroll through the list and look for a startup entry related to the file(s) in the error message.

 

If you don't find it in the Logon tab, look for it in the Everything tab.

 

You can also click File, Find to search the Logon or Everything tab for all or part of the name of the item.

 

Right-click on the offending entry and choose to delete it.  If you are not sure what it is, you can just disable it, reboot and if the issue is resolved, and then delete the offending entry.  If you don't see it in Autoruns you may have to edit the registry and remove the item from the Startup folder there.  Autoruns should display the same information though.

 

 

Dell Dimension 3000, Firefox, WinXP Pro/Sp3, 360 TSE by Qiho, MBAM

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Runtime Error!
Program:\Program Files(x86)\Google\Picasa3\PicasaPhotoViewer.exe
R6002-floaring point not loader



current antivirus- microsoft security essentials
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ACHIELLIES
System Manufacturer Dell Inc.
System Model Studio 1558
System Type x64-based PC
Processor Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A11, 10/12/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name ACHIELLIES\SOUVIK
Time Zone India Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.86 GB
Available Physical Memory 2.69 GB
Total Virtual Memory 7.73 GB
Available Virtual Memory 6.08 GB
Page File Space 3.86 GB
Page File C:\pagefile.sys



please help me out as soon as possible

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http://answers.microsoft.com/en-us/windows/forum/windows_7-system?tm=1369661329562&tab=unanswered

 

above is the windows 7 forum, you have tagged onto a question in the XP forum,

 

please run the scans, and post the results and the info you have already posted into your question in the win 7 forums. thanks.

Dell Dimension 3000, Firefox, WinXP Pro/Sp3, 360 TSE by Qiho, MBAM

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Hello, Itz Tanmoy...
This is not the problem, You having this because of upgraded visual C++ programmed application.....so, don't bother about these problem....

Solution:
--------------
Don't need to download any spyware or anti mal ware software or registry cleaner....When you getting these error "R6002 floating point support not loaded" by opening any application, Just remove that applications,
Just download from microsoft.com and install these:

1) Microsoft visual c++ 2005 redistributable
2) Microsoft visual c++ 2008 redistributable x86
3) Microsoft visual c++ 2010 redistributable x86
4) After installing these tools, install that software that you've uninstalled....
5) Restart your computer...

I'm giving you a surety,...DO THE STEPS...
have fun..
TANMOY DUTTA,
and any kind of IT problems...contact with me..+91 9804123576

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OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BARGHASHPC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model G41M-Combo
System Type X86-based PC
Processor Pentium(R) Dual-Core  CPU      E5500  @ 2.80GHz, 2800 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F3, 09/06/2010
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Egypt
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name BARGHASHPC\elmohandes
Time Zone Egypt Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.96 GB
Available Physical Memory 817 MB
Total Virtual Memory 3.93 GB
Available Virtual Memory 2.38 GB
Page File Space 1.96 GB
Page File C:\pagefile.sys

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OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BARGHASHPC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model G41M-Combo
System Type X86-based PC
Processor Pentium(R) Dual-Core  CPU      E5500  @ 2.80GHz, 2800 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F3, 09/06/2010
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Egypt
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name BARGHASHPC\elmohandes
Time Zone Egypt Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.96 GB
Available Physical Memory 817 MB
Total Virtual Memory 3.93 GB
Available Virtual Memory 2.38 GB
Page File Space 1.96 GB
Page File C:\pagefile.sys

2 people were helped by this reply

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http://answers.microsoft.com/en-us/windows/forum/windows_7-system?tm=1369661329562&tab=unanswered

 

above is the windows 7 forum, you have tagged onto a question in the XP forum,

 

please run the scans, and post the results and the info you have already posted into your question in the win 7 forums. thanks.

Dell Dimension 3000, Firefox, WinXP Pro/Sp3, 360 TSE by Qiho, MBAM

2 people were helped by this reply

·

Did this solve your problem?

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OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HOME-PC
System Manufacturer Compaq-Presario
System Model GB255AA-ACJ SR5060IL
System Type X86-based PC
Processor Intel(R) Pentium(R) D CPU 3.00GHz, 3000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 5.06, 3/9/2007
SMBIOS Version 2.3
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name HOME-PC\HOME
Time Zone India Standard Time
Installed Physical Memory (RAM) 512 MB
Total Physical Memory 503 MB
Available Physical Memory 125 MB
Total Virtual Memory 1.49 GB
Available Virtual Memory 1.00 GB
Page File Space 1.00 GB
Page File C:\pagefile.sys

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