Question

Q: Error message “An internal system error occurred. Please refer to DXError.log and Direct X.log in your windows folder to determine the problem” when try to install Direct X.

Original Title: Direct X Will not install.

First a little about my computer. I have this Operating System new – server roles System Model Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States)
Installed: 7/30/2011 8:06:03 AM Dell Computer Corporation OptiPlex GX100
System Service Tag
Chassis Serial Number:
Enclosure Type: Low Profile Desktop Processor a Main Circuit Board b 467 megahertz Intel Celeron
32 kilobyte primary memory cache
128 kilobyte secondary memory cache
Not hyper-threaded Board: Dell Computer Corporation OptiPlex GX100
BIOS: Dell Computer Corporation A04 01/28/2000 new USB Storage Use in past 30 Days (mouse over last used for details) new Hosted Virtual Machines (mouse over name for details)
None discovered Drives new – drive encryption Memory Modules c,d 160.03 Gigabytes Usable Hard Drive Capacity
149.04 Gigabytes Hard Drive Free Space

Slot 'DIMM_A' has 256 MB
Slot 'DIMM_B' has 256 MB

When I do the Direct X Install this error message comes up. An internal system error occurred. Please refer to DXError.log and Direct X.log in your windows folder to determine the problem.

Here is the Direct X Error.log
--------------------
[08/05/11 11:49:03] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 2234, function: RegisterDLL

    Failed API:        LoadLibraryEx()
    Error:        (0xc000001d)

    Unable to load C:\WINDOWS\system32\xactengine3_0.dll.

--------------------
[08/05/11 11:49:03] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5861, function: DirectXUpdateInstallPlugIn

    RegisterDllFromSection() failed.

--------------------
[08/05/11 11:49:03] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

--------------------
[08/05/11 11:49:03] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

--------------------
[08/07/11 03:59:56] module: dxupdate(Nov 19 2010), file: dxupdate.cpp, line: 2234, function: RegisterDLL

    Failed API:        LoadLibraryEx()
    Error:        (1114) - A dynamic link library (DLL) initialization routine failed.



    Unable to load C:\WINDOWS\system32\XAudio2_0.dll.

--------------------
[08/07/11 03:59:56] module: dxupdate(Nov 19 2010), file: dxupdate.cpp, line: 5861, function: DirectXUpdateInstallPlugIn

    RegisterDllFromSection() failed.

--------------------
[08/07/11 03:59:56] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

--------------------
[08/07/11 03:59:56] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.
Am at my wits end can anyone help?
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Answer

A:

Hi,



You may follow this link & check if the issue persists.

DirectX: Description of the DirectX Diagnostic Tool


Hope the information helps.
Please post back and let us know.

 

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Question Info

Views: 589 Last updated: March 30, 2018 Applies to: