Q: Windows XP Startup Error Stop 0x00000024 (0x00190203, 0x85c6dec8, 0xc0000102, 0x00000000) This thread is locked from future replies

My Windows XP will suddenly not start. I have a HP Pavillion Desktop.

I even tried using the recovery CDs, but it fails to even get to the recovery screen. When I try to get to the recovery screen using F10, it fails. Using the recovery CD, I can get to the recovery screen, but after pressing R, it tries to start the recovery console and then fails. A lot of posters online have suggested running CHKDSK, but I cannot get to a prompt to do it. I have also run diagnostics using PC Doctor from the bootable CD I had created, it showed no hardware errors. Pls help. I do have a backup of my data, but if I can recover without formatting the hard disk, I would prefer that.



If you have no bootable XP media (or are not sure what you have) create a bootable XP Recovery Console CD and be sure.

This is not the same as any recovery disks that might have come a store bought system.  

You can make a bootable Recovery Console CD by downloading an ISO file and burning it to a CD.

The bootable ISO image file you need to download is called:


Download the ISO file from here:

Use a new CD and this free and easy program to burn your ISO file and create your bootable CD:

Here are some instructions for ImgBurn:

It would be a good idea to test your bootable CD on a computer that is working.

You may need to adjust the computer BIOS settings to use the CD ROM drive as the first boot device instead of the hard disk.  These adjustments are made before Windows tries to load.  If you miss it, you will have to reboot the system again.

When you boot on the CD, follow the prompts:

Press any key to boot from CD...

The Windows Setup... will proceed.

Press 'R' to enter the Recovery Console.

Select the installation you want to access (usually  1: C:\WINDOWS)

You may be asked to enter the Administrator password (usually empty).

You should be in the C:\WINDOWS folder.  This is the same as the 

C:\WINDOWS folder you see in explorer.

The Recovery Console allows basic file commands like: copy, rename, replace, delete, cd, chkdsk, fixboot, fixmbr, etc.

For a list of Recovery Console commands, enter help at the prompt or read about the XP Recovery Console here:

A good idea before starting things is to first verify the integrity of your file system using the chkdsk command.

From the command prompt window run the chkdsk command on the drive where Windows is installed to try to repair any problems on the afflicted drive.

Running chkdsk is fine even if it doesn't find any problems.  It will not hurt anything to run it.

Assuming your boot drive is C, run the following command:

chkdsk C: /r

Let chkdsk finish and correct any problems it might find.  

It may take a long time for chkdsk to complete or it may appear to be 'stuck'.  Be patient.  If the HDD light is still flashing, chkdsk is doing something.  Keep an eye on the percentage amount to be sure it is still making progress.  It may even appear to go backwards sometimes.

You should run chkdsk /r again until it finds no errors to correct.

Remove the CD and type 'exit' to leave the RC and restart the computer.

You do not have to adjust the BIOS again to boot on the HDD since the CD will not be present.

Do, or do not. There is no try.

I decided to save up points for a new puppy instead of a pony!

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Sorry this didn't help.



I don't know about these HP recovery CDs, I'm not sure if they include a Windows Recovery Console.  You can download a Recovery Console .iso file from the net and burn it to a CD then see if you can boot to the console successfully.  You can get an RC .iso file here:  

If you can boot to the Recovery Console run a chkdsk /r on the drive and see if things improve.

You can also use an USB enclosure or mount the disk in another Windows XP/Vista/7 computer and run chkdsk from there.

The error can also be caused by a corrupt or missing NTFS file system driver, you can replace the ntfs.sys file in the \WINDOWS\system32\drivers folder with one from the WINDOWS\system32\dllcache or the WINDOWS\ServicePackFiles\i386 folder (or copy it from another Windows XP machine).

In my experience this 0x24 error us usually very bad news, often times it means that the file system is corrupted beyond repair by any of the Windows tools.  Linux can often easily overcome the error and recover the files, if you cannot repair this with the usual Windows method try booting the machine with a live Linux CD and see if you can access the disk... but this is only helpful to recovery files, it won't help repairing the disk to a state where it can be booted by Windows.  You already indicated that you had a backup of your files so this is only added as extra information for other reading here who might have this 0x24 error.


Programmers are either not taught about Occam's razor or they forgot about it the following day.

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Sorry this didn't help.

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Views: 26,422 Last updated: March 14, 2018 Applies to: